Border Bank Case Study
Border Bank Achieves Streamlined Direct-to-Calendar Appointment Bookings
Border Bank uses JRNI to offer online appointment scheduling capabilities for its mobile lending team, putting the convenience of booking at the core of its business and in the hands of its customers. The result? A lift in high-value appointments in the first four months of deployment and more personalized customer experiences – a significant achievement for a mutual bank that serves the wider Australian Home Affairs community.
In this case study, you'll learn about:
- The challenges Border Bank faced before embarking on a competitive request for proposal process
- What they hoped to do to increase awareness of its mobile lending services and generate deeper engagement with customers
- How Border Bank implemented JRNI across three states to increase conversions
- The impressive results Border Bank has achieved since project go-live
Download the case study now.