What is the Whoa Show?
A scenario to avoid is what we call the Whoa Show, as in your staff saying “Whoa, I had no idea I have an appointment scheduled with a customer right now.”
Unprepared staff results in both poor customer service as well as a demoralized workforce. Luckily there are several strategies to make sure your staff is always ready to deliver exceptional service. Nick Barnes, Practice Director, Financial Services at JRNI, reviews the Whoa Show; what is it, why is it important, and how to avoid it.
For more information, review our blog, You’ve heard of the No Show. Discover, and avoid, the Whoa Show.