Information Security

INFORMATION SECURITY: DATA PROCESSORS

JRNI SUB-PROCESSORS

JRNI, formerly BookingBug, uses carefully selected third parties to assist in the provision of the JRNI services. Some of these third parties will require access to customer data processed through the JRNI service, including access to personal data ("Sub-Processors").

All JRNI Sub-Processors are subject to due diligence to verify that appropriate technical and organisational measures are in place in order to guarantee the integrity and security of our customers’ data. These are underpinned by written contracts in compliance with applicable data protection laws.

Details of JRNI’s Sub-Processors are set out below. Any changes to JRNI Sub-Processors will be notified to our customers by email at least 30 days in advance.

JRNI Group Companies

Depending on the JRNI group company with which the customer has entered into a contract, one or more of the following JRNI group companies may also process the customer’s personal data as a Sub-Processor, for example, to provide ‘follow-the-sun’ technical support.

Name

Description

Location

JRNI Limited

Technical support / Professional Services

UK

JRNI, Inc

Technical support / Professional Services

USA

JRNI, Pty Limited

Technical support / Professional Services

Australia

Data Center Services

The following data center providers are used for the hosting of JRNI servers and services. Where a provider has multiple locations, JRNI will typically select the location according to the applicable data protection laws as well as the customer’s requirements.

Name

Description

Location

Amazon Web Services

Data center provider for JRNI services

England, Ireland, USA, Australia, Germany, China

Azure Services

Data center provider for JRNI services

England, Ireland, USA, Australia, Germany, China

Professional Services Partners

JRNI may partner with the following Professional Services companies in order to provide software development, engineering, and implementation services.

Name

Description

Location

ASSIST Software SRL

Technical support, software development, engineering, and implementation services

Romania

Core Third Party Integrations

The following third party tools and services are integrated by JRNI as a core part of the operation of the JRNI service.

Name

Description

Location

BulkSMS

SMS relay service

England, South Africa

SendGrid

Email relay service

USA

Twilio

SMS relay service, voice and video services

USA

THIRD PARTY PROCESSORS

Optional Third Party Integrations

JRNI provides integrations to the following third party tools and services which may be enabled by customers, at their election, in order to benefit from additional capabilities and functionality. Details of these are set out in the table below.

Whilst the JRNI service is interoperable with these third party tools and services, it is the customer, and not JRNI, who is responsible for the relationship with such third parties. Any customer data, including personal data, processed by such a provider is done on the customer’s behalf as the customer’s direct processor or as an independent or joint controller, subject to the terms and conditions the customer has entered into with the provider. We take no responsibility for these providers and encourage our customers to review their terms and conditions with these third parties carefully.

Name

Description

Google (Calendars)

Allows one-way or two-way sync with Google calendars

MailChimp

Allows customer to export member lists to MailChimp

Microsoft Exchange (Office 365)

Allows one-way or two-way sync with Google calendars

Oracle Sales Cloud

Allows customers to integrate booking and member information with Oracle Sales Cloud services

Salesforce

Allows customers to integrate booking and member information with Salesforce services.

Zoho

Allows customers to export booking and member information to Zoho for analysis

Adyen HPP

Payment services

Authorize.Net

Payment services

Braintree

Payment services

Calita SCP (Secure Card Portal)

Payment services

Capita

Payment services

CardSave

Payment services

Civica Paylink

Payment services

DataCash

Payment services

eWAY (Australia)

Payment services

eWAY Rapid (International)

Payment services

Global Iris

Payment services

GoCardless

Payment services

Mercury

Payment services

NetBanx

Payment services

Payeezy

Payment services

Payment Express

Payment services

PayPal Pro

Payment services

PayPal Standard

Payment services

PayPoint.Net

Payment services

Realex

Payment services

Sage Pay

Payment services

SecurePay (Australia)

Payment services

Stripe

Payment services

USA ePal

Payment services

Westpac QuickWeb

Payment services

WorldPay

Payment services

WorldPay (Hosted)

Payment services

Updated March 18, 2020