What is JRNI?

JRNI is an experiential relationship management (XRM) platform for scheduling and managing personalized experiences at scale. With apps for facilitating appointments, virtual queuing, and events, plus industry-leading analytics, JRNI helps your business offer remote and in-person experiences that increase revenue, profitability, and efficiency, build customer relationships, and improve customer satisfaction and loyalty.

JRNI Appointments

Deliver the one-to-one - and one-of-a-kind! - experiences your customers crave. JRNI’s conversion-optimized customer booking journeys offer 1-2-3 scheduling and a best-in-class experience that is customizable for any brand’s look and feel. And on the staff side, JRNI’s user-friendly and intuitive staff tool makes it easy for your employees to manage all aspects of appointments, from rescheduling, canceling, or booking to keeping track of customer details and appointment outcomes.

  • Customer booking journeys that are customizable for any brand’s look and feel
  • Conversion-optimized user flows that make it easy for your customers to quickly book appointments
  • A robust staff tool for rescheduling, canceling, or booking and for monitoring customer details and appointment outcomes

JRNI Virtual Queuing

Optimize the customer experience by reducing lines and wait times. For customers, virtual queues eliminate the need for physically waiting in line. They can easily join queues from any device, and then receive updates on their queue status via email or text notifications. On the staff side, JRNI’s easy-to-use concierge tool makes it simple for staff to manage all aspects of queues, from adding, removing, or reorganizing customers in the queue, to keeping track of customer details and visit outcomes.

  • The solution for eliminating lines - customers can join a queue from any device and then be notified when it’s their turn to be served
  • Automated updates on customer queue status via email or text notifications
  • A user-friendly concierge tool for adding, removing, or reorganizing customers in the queue, and for keeping track of customer details and visit outcomes

JRNI Events

Deliver one-to-many personalized experiences that increase revenue and profitability, build stronger customer relationships, and improve customer satisfaction and loyalty - at scale. On the customer side, JRNI Events offers booking journeys that are customizable for any brand’s look and feel and conversion-optimized to make it easy for quick registration. On the staff side, JRNI’s user-friendly and intuitive event management tool makes it easy for staff to oversee crucial aspects of events, from managing ticketing and adding/removing attendees to broadcasting virtually.

  • Event registration journeys that are customizable for any brand’s look and feel
  • Conversion-optimized user flows that make it easy for customers to quickly register for an event or purchase a ticket
  • Includes an event management staff tool for managing ticketing, adding/removing attendees, and broadcasting virtually

JRNI Analytics

By tracking revenue and conversions, your company can use JRNI Analytics to measure ROI and to understand how the one-to-one experiences and one-to-many experiences you’re delivering are driving value. By understanding customer experience metrics - like wait time and lead time - companies can make sure that they’re giving their customers the best possible service. And with workforce optimization data, like staff capacity reports, businesses can improve workforce planning at the individual location, regional, and staff-member level.

  • Provides the insight you need to optimize your XRM strategy
  • Shows the ROI of JRNI and of the experiences you’re delivering your customers
  • Helps you grow revenue and profitability by identifying and building upon your successes

A JRNI customer with over $3B in revenue and 200+ locations saw these results over 3 years

  • 143% ROI
  • $4M in benefits
  • $3.1M in increased profits from appointments
  • 60% increase in appointments annually
  • 1,676 hours saved annually