JRNI supercharges every touchpoint of the digital to physical customer journey. By enabling organizations to meet customers where they are, and orchestrating every moment thereafter, the resulting human-to-human experiences lead to increased revenue, customer loyalty, and customer lifetime value (CLV).
JRNI combines a customer engagement platform with applications that put omnichannel conversion at the heart of your business.
Unify your omnichannel customer experience
Adaptable Journeys unify the digital to physical customer journey and touchpoints across all channels, and lines of business.
Complex scheduling made simple
At our core is a powerful scheduling engine, powered by AI, that makes managing customer engagements across multiple locations, services and staff easy.
Our analytics enable data-driven decisions, allowing for continuous optimization of resources and customer engagements.
Extend the capabilities of our platform further with an array of prebuilt apps available via marketplace including CRM, payment, and calendar. Maintain seamless connectivity to your existing systems, so you can achieve a true 360-degree customer view.
Why clients select JRNI:
Connect JRNI with existing enterprise systems to unite existing business workflows in a highly robust, stable, and scalable approach.
Robust and secure
We guarantee a 99.95% uptime or higher if required, and offer multiple hosting options including Multi-Tenant or Virtual Private Cloud. Security is ensured through regular penetration testing and compliance with a multitude of certifications bodies, including ISO27001, PCI, and others.
Leading technology stack
We developed JRNI as an open platform with publicly available RESTful APIs. Our recent innovation, the JRNI Developer Portal, provides developers and our partners the capability to build atop of our platform to accelerate app and feature development.
Hardware and browser agnostic
Accessible on any device via the browser of your choice. The user interface delivers a responsive experience, no matter if it’s on desktop, tablet, or smartphone.
Cloud-based with centralized control
Cloud-based platform architecture ensures JRNI’s scalability across a vast number of locations and regions with low latency, minimal disruption, and low cost. Retain central visibility and control of the platform and grant access to others.
Innovative and constantly evolving
JRNI is an agile, innovative, and dynamic technology business consistently keeping up to date with market trends, technologies and our enterprise customer’s needs. We’re constantly evolving our platform’s capabilities to meet market needs.
JRNI is used by hundreds of enterprise brands to manage tens of millions of customer engagements annually
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