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3 Advanced Customer Engagement Strategies

Creating a seamless customer experience requires a synergistic approach to digital and human interactions throughout the appointment lifecycle.

Focus on these three key areas to provide excellent customer experience, build loyalty, and drive revenue.

  • In-person pre-appointment strategies focusing on lobby management
  • Digital pre-appointment strategies focusing on the booking process and communication
  • Strategies during and after appointments focusing on initiation, relationship building, and knowledge transfer

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