Your citizens expect fast, frictionless engagements with all businesses they interact with–especially their local government.
We know that it’s not always easy to consistently service citizens when offerings come with a wide range of complexities–variety of service type, language, and history of previous interactions.
But when done right, engagement's can serve as a way to build genuine relationships and improve the government experience.
Value
JRNI's customer engagement platform will ensure each citizen gets the same level of knowledgeable and efficient service during every interaction. JRNI also helps employees feel more prepared and focused for each interaction.
2.5X%
When a government agency’s CX Index score rises by 1 point, 2.5% more customers are likely to seek its authoritative advice or expertise
Why And How To Improve Government CX Report, Forrester 2018
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Our customers are forging a new type of relationship between government and citizen
An adaptable, scalable platform to enable meaningful engagements and connections with your citizens









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Improve Citizen experience
Deliver personalized and informed service. When employees know who they are serving next, they are able to provide a better experience. Ultimately, this results in satisfied citizens and productive staff.
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Reduce Administration Time
Empower employees to be more efficient. Instead of spending time on administrative work, they can focus on providing better service to more customers.
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Deliver an Inclusive Experience
Consider the needs of all citizens. With JRNI, accessibility is not an afterthought, but a core part of our development process that is considered from ideation through to delivery.
Create cConvenience
With JRNI Appointments, citizens are empowered to book appointments at a time that's convenient for them. When booking the engagements, they will answer a series of customizable questions, so employees know who the citizen is and what they want to discuss. This ensures employees can be fully prepared with any necessary paperwork.
Eliminate Long Lines
With JRNI Queuing, the days of “when is it my turn?” are over. As soon as citizens step into a line or join a virtual queue, they are given a personal wait time that’s accurate and updates in real-time. Relevant SMS and email notifications provide updates as they move to the front of the line, so they know how long they’ll be waiting and can attend to other business if need be.
Build Genuine Relationships
With JRNI Events, you can host free or paid events, workshops, or courses. Whether the topic is about reducing energy usage or safeguarding your identity online, events are a great way to teach, listen, and make your citizens feel heard.
Become More Efficient
JRNI Analytics helps you use data to become more efficient. Built for any level of user - from the data newbie to the data analyst - you can use it to make decisions that will improve the services and the engagements you offer your constituents.
You’re in secure hands
Integrate with any API-ready system
Make your staff - and your constituents - happy
What our customers are saying
Give all citizens a great experience with JRNI