What we do
JRNI combines a customer engagement platform with applications that put omnichannel conversion at the heart of business.
We enable organizations to orchestrate powerful human-to-human experiences that increase revenue, customer loyalty, and customer lifetime value.
Who we are
JRNI is trusted by the world’s leading retailers, banks, and governments to handle their highest value customer engagements. We’ve earned multiple awards for our innovative engagement capabilities. And because multinational sales and support teams are at the heart of our business, clients are comprehensively supported with a best-in-class global service program every hour of every day.
How we work
Customer focus is a core tenet at JRNI. Without it, we'd be just another SaaS business. Strong relationships drive successful engagements, and happy and profitable customers.
Stats about BookingBug
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Founded in 2008
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Team members 110
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Customers 1,100
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Engagements created 100M+
A brief history
JRNI, formerly BookingBug, was founded in 2008 with a single vision: to become the de facto global booking platform, for all organizations, across all channels. Today, thousands of small, medium, and large enterprises across the world are using JRNI to manage millions of customer engagements every year.
2008
BookingBug is Born
JRNI was founded by Glenn Shoosmith & Gregory Bockenstette
2010
BookingBug signed its first enterprise client
We helped Levi's offer in-person jean fittings across Europe
2013
1000 Customers
BookingBug acquired its 1000th customer
2015
One of EMEA’s fastest growing technology companies
BookingBug received its first funding and was recognized by Deloitte as one of EMEA’s fastest growing technology companies
2016
BookingBug goes global
BookingBug opened offices in Boston and Sydney
2017
100th employee starts their journey
BookingBug celebrated hiring its 100th employee and was listed in the Financial Times FT1000
2018
BookingBug closes its series B
BookingBug raises $13.4m from PeakSpan Capital
2019
Studio becomes reality
BookingBug launches its game-changing next-generation staff experience, Studio.
2019
Goodbye BookingBug, Hello JRNI
In May 2019, BookingBug becomes JRNI
2020
JRNI launches Remote Appointments in response to COVID-19
JRNI Remote Appointments helps businesses improve service by offering experiences across multiple channels. With phone- and video-based appointments, you can give your customers the frictionless and continuous service they want and need.
Award-winning technology
We’re honored to have been recognized over the years because of our customer implementations.
Check out what we've achieved:
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Sunday Times Tech Track 100
Ranked 76th in Britain’s fastest-growing private technology companies.
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CIO Review Most Promising CEM Solution Providers
Selected by CIO Review's editorial board as a top 20 company providing innovative customer experience management solutions.
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TAG Medium Gold Investment Award
BritishAmerican Business’ TransAtlantic Growth (TAG) Awards highlights SMEs operating and growing within the transatlantic business corridor.
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Deloitte UK Technology Fast 50
Ranked 43rd fastest-growing technology company in 2017's Deloitte UK Technology Fast 50, based on revenue growth over the last four years.
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Deloitte Fast 500 EMEA
Recognized by Deloitte as one of EMEA’s fastest growing technology companies, ranking at number 221 in the Technology Fast 500 2017.
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Financial Times FT1000
Ranked 164th fastest-growing company in Europe. The FT1000 lists the 1000 companies in Europe that have achieved the highest percentage growth between 2012 and 2015, and it is a celebration of the innovative organizations that are the driving force of the European economy in the 21st century.
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Deloitte Fast 500 EMEA
Recognized by Deloitte as one of EMEA’s fastest-growing technology companies, ranking at number 157 in the Technology Fast 500.
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20 Fintech Companies to Watch
One of 20 standout startups identified by American Banker as part of their FinTech Forward program.
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Deloitte UK Technology Fast 50
Ranked 26th fastest-growing technology company in 2016's Deloitte UK Technology Fast 50, based on revenue growth over the last four years.
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Deloitte UK Technology Fast 50
Ranked 18th fastest-growing technology company in 2015's Deloitte UK Technology Fast 50, based on revenue growth over the last four years.
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Deloitte Fast 500 EMEA
Recognized by Deloitte as one of EMEA’s fastest growing technology companies, ranking at number 79 in the Technology Fast 500 in 2015.
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Retail Week Customer Experience Awards
Won “The Microsoft Best Use of Technology in the Customer Experience” award with customer John Lewis.
Say hello to our global teams
London Office Address
236 Grays Inn Road, Floor 6 London WC1X 8HB United Kingdom
Sydney Office Address
64 York Street, Level 12 Sydney NSW 2000 Australia
Manchester, NH Office Address
6 Hanover Street Suite 304 Manchester, NH 03101
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