JRNI's Journey

JRNI is the Enterprise Customer Engagement Platform for scheduling and managing personalized engagements at scale.

In 2007, JRNI noticed a fundamental shift in the way individuals wanted to engage with brands. Consumers had grown more informed and came to expect that every brand engagement was relevant, meaningful and addressed their specific needs. They expected to engage with brands on their terms, at a place and time that was convenient for them, with associates who understood their needs and desires.

This shift in consumer behavior gave birth to JRNI, which was established to focus on helping brands improve every engagement throughout the customer lifecyle. JRNI’s Customer Engagement Platform was built on the premise that educated consumers want to engage with brands on their terms and engage with knowledgable associates who provide relevant insights to their unique needs and they expect it during each and every engagement.

Today, the value of each engagement is critical to a business' success and JRNI is at the core of a global movement focused on empowering businesses to focus on the customer while delivering enduring, consistent and outstanding customer engagements throughout the entire customer lifecycle, at scale.

What We Do

JRNI is the leading Enterprise customer engagement platform with a tightly integrated set of modules designed to automate enterprise use cases for event management, appointment scheduling, virtual & physical queue management, and advanced reporting & analytics. JRNI helps businesses offer remote and in-person experiences that build stronger relationships, improve customer satisfaction and loyalty, and increase revenue and efficiency. In short, JRNI makes every engagement meaningful and relevant.

Why We Do It

JRNI’s mission is to help our customers facilitate enduring, consistent and outstanding customer engagements throughout the entire customer engagement lifecycle, at scale. In a world where connections are the new commodity, brands need to do more than sell a product or service - they need to deliver unique, personalized engagments that provides relevant, human-to-human connections consumers crave. That's why we built JRNI - to help our clients schedule and manage personalized engagements at scale.

How We Do It

JRNI is the only SaaS solution designed to facilitate the customer engagement needs of enterprises. The JRNI Customer Engagement Platform is the cornerstone of a successful and scalable customer engagement strategy. JRNI suite of tools make it easy for customers and staff to book and manage engagements throughout the entire customer lifecycle. JRNI Analytics measures the success of your engagement strategy so you can tell how you’re driving revenue, converting customers, and optimizing the entire customer experience.

Stats about BookingBug

  • Founded in 2007

  • Team members 100+

  • Customers 800+

  • Engagements delivered 300M+

A brief history

JRNI was founded in 2007 with a single vision: to become the global customer engagement platform leader, for all organizations, across all channels. Today, thousands of enterprises across the world are using JRNI to manage millions of customer engagements every year.

Select a year

2007

JRNI is Born

JRNI was founded as BookingBug

2010

JRNI signed its first enterprise client

We helped Levi's offer in-person jean fittings across Europe

2013

1000 Customers

JRNI acquires its 1000th customer

2015

One of EMEA’s fastest growing technology companies

JRNI received its first funding and was recognized by Deloitte as one of EMEA’s fastest growing technology companies

2016

JRNI goes global

JRNI opens offices in Boston and Sydney

2017

100th employee starts their journey

JRNI celebrated hiring its 100th employee and was listed in the Financial Times FT1000

2018

JRNI closes its series B

BookingBug raises $13.4m from PeakSpan Capital

2019

JRNI Studio becomes reality

JRNI launches its game-changing next-generation staff experience, JRNI Studio

2020

JRNI launches two significant offerings

JRNI Remote Appointments helps businesses improve service by offering experiences across multiple channels. With phone- and video-based appointments, you can give your customers the frictionless and continuous service they want and need. And with JRNI Analytics, enterprises have the tools to access insights into consumer behavior, business trends, and conversions.

2021

AKMAZO Capital Acquires JRNI

Majority Investment by AKMAZO Capital investment

2022

JRNI Scales with New Executive Team

JRNI adds several executives to their management team including Phil Meer as CEO as well as new CTO, SVP Marketing, SVP Sales, and CPO

WORK WITH US

We’re growing fast and looking for talented people like you

Award-winning technology

We’re honored to have been recognized over the years because of our customer implementations.

  • SaaSworthy recognizes JRNI among Top 20 Fastest Growing Software Companies

    JRNI recognized in Q2 2021 as the fastest growing software in Appointment Scheduling.

  • Spring 2021 Appointment Scheduling Software Report

    JRNI named "market leader" by FeaturedCustomers.

  • Winter 2021 Queue Management Software Customer Success Report

    JRNI named highest "market leader" by FeaturedCustomers.

  • 100 eCommerce Trailblazers

    Ranked 51st in BusinessCloud’s 100 eCommerce Trailblazers annual ranking of the most innovative eCommerce and retail companies in the UK.

  • Spring 2020 Queue Management Software Customer Success Report

    JRNI named Market Leader by FeaturedCustomers.

  • 100 eCommerce Trailblazers

    Ranked 17th in BusinessCloud’s 100 eCommerce Trailblazers ranking of the most innovative eCommerce and retail companies in the UK.

  • Sunday Times Tech Track 100

    Ranked 76th in Britain’s fastest-growing private technology companies.

  • CIO Review Most Promising CEM Solution Providers

    Selected by CIO Review's editorial board as a top 20 company providing innovative customer experience management solutions.

  • TAG Medium Gold Investment Award

    BritishAmerican Business’ TransAtlantic Growth (TAG) Awards highlights SMEs operating and growing within the transatlantic business corridor.

  • Deloitte UK Technology Fast 50

    Ranked 43rd fastest-growing technology company in 2017's Deloitte UK Technology Fast 50, based on revenue growth over the last four years.

  • Deloitte Fast 500 EMEA

    Recognized by Deloitte as one of EMEA’s fastest growing technology companies, ranking at number 221 in the Technology Fast 500 2017.

  • Financial Times FT1000

    Ranked 164th fastest-growing company in Europe. The FT1000 lists the 1000 companies in Europe that have achieved the highest percentage growth between 2012 and 2015, and it is a celebration of the innovative organizations that are the driving force of the European economy in the 21st century.

  • Deloitte Fast 500 EMEA

    Recognized by Deloitte as one of EMEA’s fastest-growing technology companies, ranking at number 157 in the Technology Fast 500.

  • 20 Fintech Companies to Watch

    One of 20 standout startups identified by American Banker as part of their FinTech Forward program.

  • Deloitte UK Technology Fast 50

    Ranked 26th fastest-growing technology company in 2016's Deloitte UK Technology Fast 50, based on revenue growth over the last four years.

  • Deloitte UK Technology Fast 50

    Ranked 18th fastest-growing technology company in 2015's Deloitte UK Technology Fast 50, based on revenue growth over the last four years.

  • Deloitte Fast 500 EMEA

    Recognized by Deloitte as one of EMEA’s fastest growing technology companies, ranking at number 79 in the Technology Fast 500 in 2015.

  • Retail Week Customer Experience Awards

    Won “The Microsoft Best Use of Technology in the Customer Experience” award with customer John Lewis.

We do it for our customers

Say hello to our global teams

European Headquarters Office Address

16-18 Hatton Garden, 4th floor, London, EC1N 8AT United Kingdom

Telephone Number 020 7101 9303

Global Headquarters Office Address

179 Lincoln Street Boston, MA 02111 USA

Telephone Number 857 305 6509