What we do
JRNI is an experiential relationship management (XRM) platform for scheduling and managing personalized experiences at scale.
With apps for facilitating appointments, virtual queuing, and events, plus industry-leading analytics, JRNI helps businesses offer remote and in-person experiences that increase revenue, profitability, and efficiency, build customer relationships, and improve customer satisfaction and loyalty.
Why we do it
JRNI’s mission is to help companies deliver exceptional experiences. In a world where connections are the new commodity, brands need to do more than sell a product or service - they need to deliver a unique, personalized experience that provides the human-to-human connections consumers crave. That's why we built JRNI - to help our clients schedule and manage personalized experiences at scale.
How we do it
JRNI is the only SaaS solution designed to meet the XRM needs of enterprises. The JRNI Scheduling Engine models the complex logic necessary for a scalable XRM strategy. The JRNI Experience Apps make it easy for customers and staff to book and manage experiences. And JRNI Analytics measures the success of your XRM strategy so you can tell how you’re driving revenue, converting customers, and optimizing the customer experience.
Stats about BookingBug
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Founded in 2008
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Team members 100
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Customers 800
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Experiences delivered 100M+
A brief history
JRNI, formerly BookingBug, was founded in 2008 with a single vision: to become the de facto global booking platform, for all organizations, across all channels. Today, thousands of small, medium, and large enterprises across the world are using JRNI to manage millions of customer experiences every year.
2008
BookingBug is Born
JRNI was founded by Glenn Shoosmith & Gregory Bockenstette
2010
BookingBug signed its first enterprise client
We helped Levi's offer in-person jean fittings across Europe
2013
1000 Customers
BookingBug acquired its 1000th customer
2015
One of EMEA’s fastest growing technology companies
BookingBug received its first funding and was recognized by Deloitte as one of EMEA’s fastest growing technology companies
2016
BookingBug goes global
BookingBug opened offices in Boston and Sydney
2017
100th employee starts their journey
BookingBug celebrated hiring its 100th employee and was listed in the Financial Times FT1000
2018
BookingBug closes its series B
BookingBug raises $13.4m from PeakSpan Capital
2019
Studio becomes reality
BookingBug launches its game-changing next-generation staff experience, Studio
2019
Goodbye BookingBug, Hello JRNI
In May 2019, BookingBug becomes JRNI
2020
JRNI launches two significant offerings
JRNI Remote Appointments helps businesses improve service by offering experiences across multiple channels. With phone- and video-based appointments, you can give your customers the frictionless and continuous service they want and need. And with JRNI Analytics, enterprises have the tools to access insights into consumer behavior, business trends, and conversions.
Award-winning technology
We’re honored to have been recognized over the years because of our customer implementations.
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Spring 2021 Appointment Scheduling Software Report
JRNI named "market leader" by FeaturedCustomers.
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Winter 2021 Queue Management Software Customer Success Report
JRNI named highest "market leader" by FeaturedCustomers.
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100 eCommerce Trailblazers
Ranked 51st in BusinessCloud’s 100 eCommerce Trailblazers annual ranking of the most innovative eCommerce and retail companies in the UK.
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Spring 2020 Queue Management Software Customer Success Report
JRNI named Market Leader by FeaturedCustomers.
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100 eCommerce Trailblazers
Ranked 17th in BusinessCloud’s 100 eCommerce Trailblazers ranking of the most innovative eCommerce and retail companies in the UK.
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Sunday Times Tech Track 100
Ranked 76th in Britain’s fastest-growing private technology companies.
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CIO Review Most Promising CEM Solution Providers
Selected by CIO Review's editorial board as a top 20 company providing innovative customer experience management solutions.
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TAG Medium Gold Investment Award
BritishAmerican Business’ TransAtlantic Growth (TAG) Awards highlights SMEs operating and growing within the transatlantic business corridor.
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Deloitte UK Technology Fast 50
Ranked 43rd fastest-growing technology company in 2017's Deloitte UK Technology Fast 50, based on revenue growth over the last four years.
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Deloitte Fast 500 EMEA
Recognized by Deloitte as one of EMEA’s fastest growing technology companies, ranking at number 221 in the Technology Fast 500 2017.
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Financial Times FT1000
Ranked 164th fastest-growing company in Europe. The FT1000 lists the 1000 companies in Europe that have achieved the highest percentage growth between 2012 and 2015, and it is a celebration of the innovative organizations that are the driving force of the European economy in the 21st century.
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Deloitte Fast 500 EMEA
Recognized by Deloitte as one of EMEA’s fastest-growing technology companies, ranking at number 157 in the Technology Fast 500.
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20 Fintech Companies to Watch
One of 20 standout startups identified by American Banker as part of their FinTech Forward program.
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Deloitte UK Technology Fast 50
Ranked 26th fastest-growing technology company in 2016's Deloitte UK Technology Fast 50, based on revenue growth over the last four years.
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Deloitte UK Technology Fast 50
Ranked 18th fastest-growing technology company in 2015's Deloitte UK Technology Fast 50, based on revenue growth over the last four years.
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Deloitte Fast 500 EMEA
Recognized by Deloitte as one of EMEA’s fastest growing technology companies, ranking at number 79 in the Technology Fast 500 in 2015.
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Retail Week Customer Experience Awards
Won “The Microsoft Best Use of Technology in the Customer Experience” award with customer John Lewis.
Say hello to our global teams
London Office Address
236 Grays Inn Road, Floor 6 London WC1X 8HB United Kingdom
Sydney Office Address
64 York Street, Level 12 Sydney NSW 2000 Australia
Manchester, NH Office Address
66 Hanover Street Suite 201 Manchester, NH 03101
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