What we do

JRNI is an experiential relationship management (XRM) platform for scheduling and managing personalized experiences at scale.

With apps for facilitating appointments, virtual queuing, and events, plus industry-leading analytics, JRNI helps businesses offer remote and in-person experiences that increase revenue, profitability, and efficiency, build customer relationships, and improve customer satisfaction and loyalty.

Why we do it

JRNI’s mission is to help companies deliver exceptional experiences. In a world where connections are the new commodity, brands need to do more than sell a product or service - they need to deliver a unique, personalized experience that provides the human-to-human connections consumers crave. That's why we built JRNI - to help our clients schedule and manage personalized experiences at scale.

How we do it

JRNI is the only SaaS solution designed to meet the XRM needs of enterprises. The JRNI Scheduling Engine models the complex logic necessary for a scalable XRM strategy. The JRNI Experience Apps make it easy for customers and staff to book and manage experiences. And JRNI Analytics measures the success of your XRM strategy so you can tell how you’re driving revenue, converting customers, and optimizing the customer experience.

Stats about BookingBug

  • Founded in 2008

  • Team members 100

  • Customers 800

  • Experiences delivered 100M+

A brief history

JRNI, formerly BookingBug, was founded in 2008 with a single vision: to become the de facto global booking platform, for all organizations, across all channels. Today, thousands of small, medium, and large enterprises across the world are using JRNI to manage millions of customer experiences every year.

Select a year

2008

BookingBug is Born

JRNI was founded by Glenn Shoosmith & Gregory Bockenstette

2010

BookingBug signed its first enterprise client

We helped Levi's offer in-person jean fittings across Europe

2013

1000 Customers

BookingBug acquired its 1000th customer

2015

One of EMEA’s fastest growing technology companies

BookingBug received its first funding and was recognized by Deloitte as one of EMEA’s fastest growing technology companies

2016

BookingBug goes global

BookingBug opened offices in Boston and Sydney

2017

100th employee starts their journey

BookingBug celebrated hiring its 100th employee and was listed in the Financial Times FT1000

2018

BookingBug closes its series B

BookingBug raises $13.4m from PeakSpan Capital

2019

Studio becomes reality

BookingBug launches its game-changing next-generation staff experience, Studio.

2019

Goodbye BookingBug, Hello JRNI

In May 2019, BookingBug becomes JRNI

2020

JRNI launches Remote Appointments in response to COVID-19

JRNI Remote Appointments helps businesses improve service by offering experiences across multiple channels. With phone- and video-based appointments, you can give your customers the frictionless and continuous service they want and need.

WORK WITH US

We’re growing fast and looking for talented people like you

Award-winning technology

We’re honored to have been recognized over the years because of our customer implementations.

Check out what we've achieved:

  • 100 eCommerce Trailblazers

    Ranked 51st in BusinessCloud’s 100 eCommerce Trailblazers annual ranking of the most innovative eCommerce and retail companies in the UK.

  • 100 eCommerce Trailblazers

    Ranked 17th in BusinessCloud’s 100 eCommerce Trailblazers ranking of the most innovative eCommerce and retail companies in the UK.

  • Sunday Times Tech Track 100

    Ranked 76th in Britain’s fastest-growing private technology companies.

  • CIO Review Most Promising CEM Solution Providers

    Selected by CIO Review's editorial board as a top 20 company providing innovative customer experience management solutions.

  • TAG Medium Gold Investment Award

    BritishAmerican Business’ TransAtlantic Growth (TAG) Awards highlights SMEs operating and growing within the transatlantic business corridor.

  • Deloitte UK Technology Fast 50

    Ranked 43rd fastest-growing technology company in 2017's Deloitte UK Technology Fast 50, based on revenue growth over the last four years.

  • Deloitte Fast 500 EMEA

    Recognized by Deloitte as one of EMEA’s fastest growing technology companies, ranking at number 221 in the Technology Fast 500 2017.

  • Financial Times FT1000

    Ranked 164th fastest-growing company in Europe. The FT1000 lists the 1000 companies in Europe that have achieved the highest percentage growth between 2012 and 2015, and it is a celebration of the innovative organizations that are the driving force of the European economy in the 21st century.

  • Deloitte Fast 500 EMEA

    Recognized by Deloitte as one of EMEA’s fastest-growing technology companies, ranking at number 157 in the Technology Fast 500.

  • 20 Fintech Companies to Watch

    One of 20 standout startups identified by American Banker as part of their FinTech Forward program.

  • Deloitte UK Technology Fast 50

    Ranked 26th fastest-growing technology company in 2016's Deloitte UK Technology Fast 50, based on revenue growth over the last four years.

  • Deloitte UK Technology Fast 50

    Ranked 18th fastest-growing technology company in 2015's Deloitte UK Technology Fast 50, based on revenue growth over the last four years.

  • Deloitte Fast 500 EMEA

    Recognized by Deloitte as one of EMEA’s fastest growing technology companies, ranking at number 79 in the Technology Fast 500 in 2015.

  • Retail Week Customer Experience Awards

    Won “The Microsoft Best Use of Technology in the Customer Experience” award with customer John Lewis.

We do it for our customers

Say hello to our global teams

London Office Address

236 Grays Inn Road, Floor 6 London WC1X 8HB United Kingdom

Telephone Number 020 7101 9303

Boston Office Address

179 Lincoln Street Boston, MA 02111 USA

Telephone Number 857 305 6509

Sydney Office Address

64 York Street, Level 12 Sydney NSW 2000 Australia

Telephone Number +612 8103 3098

Manchester, NH Office Address

6 Hanover Street Suite 304 Manchester, NH 03101