What we do

JRNI combines a customer engagement platform with applications that put omnichannel conversion at the heart of business.

We enable organizations to orchestrate powerful human-to-human experiences that increase revenue, customer loyalty, and customer lifetime value.

Who we are

JRNI is trusted by the world’s leading retailers, banks, and governments to handle their highest value customer engagements. We’ve earned multiple awards for our innovative engagement capabilities. And because multinational sales and support teams are at the heart of our business, clients are comprehensively supported with a best-in-class global service program every hour of every day.

How we work

Customer focus is a core tenet at JRNI. Without it, we'd be just another SaaS business. Strong relationships drive successful engagements, and happy and profitable customers.

Stats about BookingBug

  • Founded in 2008

  • Team members 110

  • Customers 1,100

  • Engagements created 100M+

A brief history

JRNI, formerly BookingBug, was founded in 2008 with a single vision: to become the de facto global booking platform, for all organizations, across all channels. Today, thousands of small, medium, and large enterprises across the world are using JRNI to manage millions of customer engagements every year.

Select a year

2008

BookingBug is Born

JRNI was founded by Glenn Shoosmith & Gregory Bockenstette

2010

BookingBug signed its first enterprise client

We helped Levi's offer in-person jean fittings across Europe

2013

1000 Customers

BookingBug acquired its 1000th customer

2015

One of EMEA’s fastest growing technology companies

BookingBug received its first funding and was recognized by Deloitte as one of EMEA’s fastest growing technology companies

2016

BookingBug goes global

BookingBug opened offices in Boston and Sydney

2017

100th employee starts their journey

BookingBug celebrated hiring its 100th employee and was listed in the Financial Times FT1000

2018

BookingBug closes its series B

BookingBug raises $13.4m from PeakSpan Capital

2019

Studio becomes reality

BookingBug launches its game-changing next-generation staff experience, Studio.

2019

Goodbye BookingBug, Hello JRNI

In May 2019, BookingBug becomes JRNI

WORK WITH US

We’re growing fast and looking for talented people like you

Award-winning technology

We’re honored to have been recognized over the years because of our customer implementations.

Check out what we've achieved:

  • Sunday Times Tech Track 100

    Ranked 76th in Britain’s fastest-growing private technology companies.

  • CIO Review Most Promising CEM Solution Providers

    Selected by CIO Review's editorial board as a top 20 company providing innovative customer experience management solutions.

  • TAG Medium Gold Investment Award

    BritishAmerican Business’ TransAtlantic Growth (TAG) Awards highlights SMEs operating and growing within the transatlantic business corridor.

  • Deloitte UK Technology Fast 50

    Ranked 43rd fastest-growing technology company in 2017's Deloitte UK Technology Fast 50, based on revenue growth over the last four years.

  • Deloitte Fast 500 EMEA

    Recognized by Deloitte as one of EMEA’s fastest growing technology companies, ranking at number 221 in the Technology Fast 500 2017.

  • Financial Times FT1000

    Ranked 164th fastest-growing company in Europe. The FT1000 lists the 1000 companies in Europe that have achieved the highest percentage growth between 2012 and 2015, and it is a celebration of the innovative organizations that are the driving force of the European economy in the 21st century.

  • Deloitte Fast 500 EMEA

    Recognized by Deloitte as one of EMEA’s fastest-growing technology companies, ranking at number 157 in the Technology Fast 500.

  • 20 Fintech Companies to Watch

    One of 20 standout startups identified by American Banker as part of their FinTech Forward program.

  • Deloitte UK Technology Fast 50

    Ranked 26th fastest-growing technology company in 2016's Deloitte UK Technology Fast 50, based on revenue growth over the last four years.

  • Deloitte UK Technology Fast 50

    Ranked 18th fastest-growing technology company in 2015's Deloitte UK Technology Fast 50, based on revenue growth over the last four years.

  • Deloitte Fast 500 EMEA

    Recognized by Deloitte as one of EMEA’s fastest growing technology companies, ranking at number 79 in the Technology Fast 500 in 2015.

  • Retail Week Customer Experience Awards

    Won “The Microsoft Best Use of Technology in the Customer Experience” award with customer John Lewis.

We do it for our customers

Say hello to our global teams

London Office Address

236 Grays Inn Road, Floor 6 London WC1X 8HB United Kingdom

Telephone Number 020 7101 9303

Boston Office Address

179 Lincoln Street Boston, MA 02111 USA

Telephone Number 857 305 6509

Sydney Office Address

64 York Street, Level 12 Sydney NSW 2000 Australia

Telephone Number +61 (02) 8294 5378

Manchester, NH Office Address

6 Hanover Street Suite 304 Manchester, NH 03101

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