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Retail Banking: Planning for Post-Pandemic Success

Lessons learned from COVID-19 for future retail banking operations.

JRNI teamed up with WBR Insights to find out the challenges banks are facing in 2021 due to COVD-19, and what innovative solutions they are putting in place. WBR Insights surveyed 100 retail bank leaders across Europe. Learn key takeaways:

  • Safety will remain paramount to rebuilding a community of in-branch retail banking customers
  • Online video conferencing capabilities allow banks to provide customers high-value, face-to-face time
  • A strong omnichannel offering will help retail banks to build stronger relationships with their customers

Download the research

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