Retail Banking: Planning for Post-Pandemic Success
Lessons learned from COVID-19 for future retail banking operations.
JRNI teamed up with WBR Insights to find out the challenges banks are facing in 2021 due to COVD-19, and what innovative solutions they are putting in place. WBR Insights surveyed 100 retail bank leaders across Europe. Learn key takeaways:
- Safety will remain paramount to rebuilding a community of in-branch retail banking customers
- Online video conferencing capabilities allow banks to provide customers high-value, face-to-face time
- A strong omnichannel offering will help retail banks to build stronger relationships with their customers