On-demand webinar: The analytics of experiences
This video explains why tracking experience data is important, and how you can utilize this data to improve your experiences, optimize your workforce, and drive revenue.
What is JRNI Studio?
The rise of the digital consumer has disrupted industries like retail and banking with profound and sudden impact. Personalised self-service is the new normal, as are growing consumer expectations for speed, choice and fluidity. This transformation has left retailers and banks stuck in the digital-physical “failure zone”: when companies do not provide a frictionless customer experience, and consider their physical and digital experiences to be completely separate.
Businesses are struggling to bridge the gap between these digital and in-person consumer interactions, and it shows:
- Only 6% of companies have confidence in their online-to-offline strategy.
- Only 16% of consumers think companies adequately integrate online/offline experiences.
JRNI Studio our new next-generation staff experience that gives users actionable customer analytics to help them deliver personalized service.
What can you do with JRNI Studio
Optimize Every Engagement
JRNI Studio creates the frictionless experiences customers desire. Customers can feel in control of their time, with clear visibility of upcoming appointments and events online, and the ability to join queues virtually. When needed, they can also contact a call center and connect with knowledgeable agents who have a full view of all customer interactions, upcoming bookings and availability.
Enterprises can now deliver the personalized high-quality experiences customers expect—a huge benefit considering our consumer research found 60% of consumers say they would consider visiting physical locations if they could schedule appointments with staff. Just think of the revenue potential!
Enable Your Staff
JRNI Studio makes it easy for staff to provide profitable customer experiences. With a full 360° customer profile at their fingertips, staff can see detailed customer analytics and previous transactions, and use them to deliver world-class customer experience. A user-friendly admin experience empowers branch/store staff to efficiently manage all customer interactions -- whether that includes upcoming bookings, new booking availability, staff availability, or documenting outcomes for effective reporting. It delivers leadership teams the intelligent data they need to make high-impact decisions. At a glance, leadership teams can see things like Customer purchasing patterns, Wait times, Lead times, Capacity utilization, Staff performance, Appointment/event outcomes, And much more!
This wealth of data helps identify areas to enhance in-store operations, increase staff performance and ultimately elevate the customer experience to surpass any competitor.
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Datasheet: JRNI Analytics
Wondering what JRNI Analytics can do to help you build your business? Download the datasheet to learn how JRNI Analytics can help you measure ROI, improve CX, and optimize your workforce.