62% reduction in no-shows
Banks have found that automating appointment scheduling using JRNI resulted in a 62% reduction of customers who didn't show up for their scheduled appointments.
Your citizens expect fast, frictionless engagements with all businesses – especially their local government.
When done right, engagements can serve as a way to build genuine relationships and improve the government experience.
Our customers are forging a new type of relationship between government and citizen using the JRNI Citizen Engagement Platform. Through in-person and remote appointments, virtual queues, and events - plus JRNI’s industry-leading analytics tool - government can deliver the services that drive engagement while also measuring and improving upon connections with their constituencies.
Supporting the Entire Government - Citizen Engagement Lifecycle
Enabling Government to deliver outstanding citizen interaction throughout the entire citizen engagement lifecycle.
- Discover: Reach constituents and enable them to discover products and services and register for appointments and/or events.
- Engage: Interact with citizens in 1:1 in-person or virtual appointments or at a physical or virtual event.
- Transact: Convert engagements into actions by facilitating the close, completing a service request, filling a shopping cart or signing contracts.
- Analyze and Optimize: Analyze the entire funnel, measuring outcomes and making continual adjustments to optimize business outcomes. Provide opportunities for additional transactions through customer service appointments, educational events, new service and product introductions, and personal trusted government relationships.
Governments delivering personalized experiences with JRNI
JRNI delivers results for government customers
JRNI Delivers Results for Constituents and Customers
Doubled appointments while cutting branches in half
One JRNI customer found that, thanks to the JRNI platform, they were able to double the number of appointments they scheduled - even though they had cut their brick-and-mortar branches by half.
Reduced customer wait time by 50%
Oriental Bank found that, by using JRNI to manage appointments, they were able to reduce the time their customers waited to be served by 50%.
Engage your current customers by building personalized relationships
Schedule and Manage Engagements. Use 1:1 appointments to deliver the personal engagements your customers expect - either via video or in-person.
Create Customer Profiles. Reference detailed customer profiles to make every engagement relevant and make every customer feel like a VIP.
Easily Automate Communication. Send pre- and post-appointment communication to keep the conversation and engagement going.
Win New Customers by Providing Flexible, Frictionless Service
- Offer voice and video options. Give customers the flexibility they expect with voice and video appointment options.
- Say goodbye to lines and wait times. Keep your lobby running smoothly with an easy-to-use lobby management app that lets your concierge team stay on top of everything, while reducing lines and wait times.
- Make it mobile. Make appointments mobile by letting customers schedule and meet from their mobile devices.
Looking for an appointment scheduling solution? Download our interactive RFP template to make sure you're asking the right questions!
Be ready for the future of finance with the right technology partner
- Industry-leading analytics tool.JRNI Analytics is an easy-to-use tool that will help you measure and improve upon the success of your customer engagement strategies.
- Integrate Other Tech Seamlessly. Your business relies on all kinds of technology. That’s why JRNI is designed to integrate seamlessly with Microsoft Outlook, Salesforce, and much more including front-end, back-end and real-time integrations.
- Meet security guidelines. You put security first, so we put security first. From ISO to GDPR, JRNI has strict policies in place to protect our customers - and your customers.
- Be accessible for all your customers. You need to be able to serve every one of your customers without fail. JRNI follows WCAG 2.1 AA guidelines and is regularly audited for accessibility by a third-party company.
Resources
Hybrid Banking Services: How to deliver a great customer experience
See the results of a recent survey of bank customers to find out what they need, what they want and how they want it.
The ROI of appointments
Not sure about the value of appointments? Download our eBook on the ROI of appointments to help you make the case.
How to create a virtual banking branch
Reimagining how your branches should be run, think virtual!
Find out how JRNI can help you deliver exceptional engagements