Meeting the demands of today’s modern consumers for a frictionless retail customer experience can feel like a daunting and complex challenge – but it doesn’t have to.

When done right, you can transform one-time sales into long-term, loyal customers.

Give your customers the same knowledgeable, efficient, and responsive service at every digital and physical retail touchpoint using our customer engagement and management platform.

Reap Rewards

To give your customers the same knowledgeable, efficient, and responsive service at every retail interaction requires an experiential relationship management platform that performs above and beyond the norm. The good news is that once you get it right, you can expect to reap rewards in sales volume.


Would spend more with a retailer for improved customer service

According to Harris Interactive

Download datasheet

See the details

Schedule demo

See us in action

Our customers are rewriting the rules of retail

An adaptable retail experience platform to engage with your customers

  • Increase sales and nurture customer relationships

    Drive foot traffic, serve more customers, and improve service to each customer. Happy shoppers = returning customers.

  • Use analytics to power business growth

    Use an industry-leading analytics tool to drive commerce, optimize shop floor operations, and improve customer experience.

  • Deliver an inclusive experience

    Consider the needs of all shoppers. With JRNI, accessibility is not an afterthought, but a core part of our development process that is considered from ideation through to delivery.

Smart match customers with experts to increase sales

Bridge the digital-to-physical divide by enabling prescheduled appointments, proven to boost customer satisfaction and increase basket sizes up to 4X. Enable your retail customers to use any channel to book an appointment and match them with the best expertise in your store.

Powering growth with industry-leading analytics

JRNI Analytics helps you get the most value out of your data. Built for any level of user - from the data newbie to the data analyst - you can use it to make decisions that will increase revenue and conversions while also optimizing shop floor operations and customer experience.

Keep your customers happy, don't make them wait in line

Improve your in-store retail experience with intelligent virtual queuing. JRNI’s concierge app gives your customers a personal waiting time that’s convenient for them. Real-time updates and notifications alert customers via SMS as they move to the top of the queue. Accurate wait times keep customers informed, so they’re free to explore all your store has to offer.

Enriching the store through experiences

Live events and classes provide retailers with the ability to transform the store experience into something far more valued. Use JRNI to elevate brand awareness by educating and engaging your customers through sophisticated events booking. Increase foot traffic, boost customer loyalty, and sell more products and services with intelligent follow-up and personalized offers.

Identify your highest value customers

Scheduled appointments, live events, and dynamic queuing provide a wealth of highly detailed shopper data that can be used to enable targeted marketing campaigns. Easily integrate JRNI data with lifetime value figures in your existing CRM to form sophisticated customer profiles.

Convert casual purchasers into loyal customers–faster

In-store foot traffic is important, but so is ensuring customers buy and don’t just browse. JRNI supports staff with knowledge and insights, so they can provide personalized, expert assistance. Personal shopping can triple average customer spend, and scheduled appointments are proven to increase propensity to spend by 95%.

Boost sales with personalized offers

Supercharge every touchpoint to drive improved conversion rates. With powerful omnichannel capabilities, JRNI can help by embedding invitational offers into all customer-facing workflows–drawing customers in-store for better engagement and business outcomes.

What our customers are saying


B&H uses appointment scheduling to boost store traffic


appointments in first 5 months

The entire JRNI platform is incredibly user-friendly. It’s self-explanatory and doesn’t require a lot of time to learn. We quickly implemented it, trained our in-store staff on it, and started seeing results from it.
Mutty Strulovic - Information Systems Research and Development Specialist - B&H Read case study

Testimonial by Chris Parks


Average NPS score

We engaged with a number of potential suppliers and selected JRNI as they have the most technically capable solution out of the box. What we needed was already there and the implementation was straightforward. So straightforward [that] we knew we would be able to go from purchase to deployment in under four weeks.
Chris Parks Head of E-Commerce - Monkhouse Schoolwear

Urban Outfitters

"JRNI was the reason, really the service, that allowed us to act so quickly and nimbly, to get this off the ground" - Maddie Bender, Brand Styling Manager, Anthropologie + BHLDN

Start creating powerful retail experiences today