JRNI for Credit Unions helps you stay connected with your members while providing them a safe and secure way to do business. Your members chose your company because they want the personalized touch of a credit union over a big bank. With JRNI’s specialized credit union package - specifically designed to keep tech simple - you can continue to deliver great customer service while also managing branch traffic to reduce crowds.

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Accelerate your digital transformation by offering digital services

  • Continue to deliver essential services. Reach members right at home by offering video and voice appointments. You can still manage account openings, loan consultations, mortgages, and more.
  • Don’t make anyone wait in line. If members do want to come to the branch for 1:1 service, virtual queuing lets them enter a queue from their homes, and show up when it’s their turn to be served.
  • Make it all simple. JRNI’s digital solutions for credit unions can be seamlessly integrated into your existing website.

Control branch traffic to drive business without bustle

  • Maintain social distancing. Develop an appointments strategy that staggers member visits so you can give everyone a comfortable in-branch environment.
  • Reduce the need for staff interaction. Provide self check-in for members to let them control their own experience while also optimizing your staff’s time.
  • Keep your lobby running smoothly. An easy-to-use lobby management app lets your concierge team stay on top of everything. Match up staff with members based on expertise and availability.

Get the data you need to understand and improve

  • Get an industry-leading analytics tool. JRNI for Credit Unions includes JRNI Analytics, an easy-to-use tool that will help you find the story in your statistics.
  • Quantify value and maximize conversions. Find out how your appointments strategy is contributing to the business - and how you can maximize that contribution.
  • Identify seasonal trends. How are you stacking up to last year, and what does it mean for this year? Compare data over time periods to bring hidden trends to light.

Thrive now - and beyond

  • Take action to combat COVID-19. We can help you deliver the services your members need, and the experience they expect.
  • Get up and running immediately. Because we know exactly what you need, our time to implementation is faster than anyone’s. We can get you up and running in just a few days.
  • Be better than a bank. JRNI for Credit Unions is designed for right now, but will also help you leap forward in the future. Set your branch up for success by giving your members the benefits of the big guys - without the drawbacks.

Video: 4 things credit unions must do now during COVID-19

This on-demand webinar provides actions you should be taking to combat the effects of COVID-19 on your business, and what you can expect in the following months as the economy reopens.

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How to promote remote appointments in financial services

Are you offering remote appointments? Ensure customers know you're available to help during this unexpected time with a strong promotion strategy.

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3 reasons banks and credit unions are using remote appointments

Why are financial services companies turning to video and voice appointments? To boost customer satisfaction and meet customer expectations.

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