Attract and retain more customers by offering a stress-free waiting experience.
Make the days of annoyed customers waiting in line a thing of the past. Optimize your customer experience with an advanced queuing application.
Our tablet-optimized interface and intelligent algorithms will elevate your on-site experience to the next level. Our current customers include the largest retailers, financial institutions, and telecommunications companies across the globe.
Learn more about key features and capabilities
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Real-time updates and notifications alert customers as they move to the front of the queue. You’ll create a better waiting experience and increase the likelihood of return visits.
Manage arrivals via our real-time concierge interface, so staff can focus on what matters most: providing the best service to the customer.
Manage multiple queues by creating convenient time slots for customers and staff. Our application is proven to help manage customer flow, lower costs, reduce walkaways, increase revenue and service.
The concierge dashboard offers a single view of all live queuing information including: the number of customers in each queue, available services, available staff, who is serving, who is busy, who is on a break, and who is unavailable.
Accurate wait times are calculated using advanced algorithms that take into account:
Fully integrate queuing into your appointment scheduling journey to offer real-time queue information, the option to join a queue, or the option to make an appointment within a single scheduling experience.
Manage customer arrivals effectively with our self-serve option. In real-time, customers can review their position in the queue, change positions, or leave the queue altogether. Customers no longer need to physically queue, and can choose to stand in a waiting area or tend to other tasks.
If some staff have specialties, you can easily configure separate queues by topic or specialty. This helps to guarantee the most qualified staff member is matched with your customers.
Adding a walk-in customer to the queue could not be easier. Simply hit "Add to the Queue," fill in the required customer details, and the customer is added.
Queue displays show critical information including customers currently being served, staff availability, and who is next.
Display boards can be launched and managed within JRNI.*
*JRNI does not supply the digital signage/display hardware.
Reduce customer walkaways by up to 80%