What is JRNI Appointments?

JRNI Appointments allows your company to schedule and manage one-to-one experiences that increase revenue and efficiency, build stronger customer relationships, and improve customer satisfaction and loyalty - at scale.

B&H uses appointment scheduling to boost store traffic

1000

appointments scheduled within first five months

The entire JRNI platform is incredibly user-friendly. It's self-explanatory and doesn't require a lot of time to learn. We quickly implemented it, trained our in-store staff on it, and started seeing results from it.
Mutty Strulovic Information systems research and development specialist at B&H Read case study

Oriental Bank reduces wait times by over 50%

50%

shorter wait times

We are more agile now, and able to make decisions based on intelligence that we simply didn’t have before. We can monitor and have great insight on areas like capacity, time management, return on investment.
Jessica Lugo VP Retail Strategy Officer at Oriental Bank Read case study

Anthropologie

"JRNI helped us to be agile with the services we offer in an unprecedented time so we can continue to connect with our customers."

Maddie Bender, Brand Styling Manager

Monkhouse Schoolwear

“The swift deployment of JRNI Appointments was the best thing we did. COVID-19 had the potential to shut down our business, however, we are now in a position where we are doing better as a whole than this time last year."

Chris Parks, Group Head of e-Commerce

The appointment booking experience your customers demand

The only way to win and keep customers is to give them what they want. When it comes to booking appointments, that means one thing: A quick, intuitive process that makes appointment scheduling as easy as 1-2-3. JRNI Appointments’ booking journeys are designed based on the results of studying millions of booked appointments, and then optimizing the scheduling process to reach maximum conversion rates.

  • Customizable look and feel to match your brand
  • Fully responsive for online appointment scheduling from tablets and phones
  • Clean, intuitive booking journeys designed for maximum conversion
  • Unified portal for canceling, rescheduling, or viewing appointment history
  • The ability to book multiple appointments at once

The easy-to-use online appointment scheduling software your staff wants

JRNI Appointments comes with a staff tool that makes managing appointments simple and intuitive. In addition to easily booking and rescheduling appointments, your staff will get an at-a-glance view of their personal and store appointment calendars, deep insight into the customers they’re scheduled to see, and a way to record appointment details.

  • Drag-and-drop interface for easy scheduling
  • Color-coded appointment calendar with configurable views
  • Detailed customer profiles with communication history, past behavior, and more
  • Automated confirmations, reminders, and follow-up communication that reduce missed appointments and keep the relationship going

The remote experience that everyone expects

For those services that can be delivered remotely, JRNI has you covered. Whether you want to integrate with your existing Zoom account to talk to your customers at their homes, or whether you want to take advantage of our fully-native voice and video feature (no third-party apps = no security risks!), JRNI’s options for remote connection are exactly what you need.

  • Native remote appointment solution or integration with video providers like Zoom and Go Instore
  • Robust practices for security and accessibility
  • The option to offer in-appointment product or website page promotions
  • Simple, one-click meeting join for staff and customers

The technology you need to solve your scheduling problems

When a basic calendaring solution or scheduling app isn’t going to cut it, you need an enterprise-level booking platform that can address all your needs. JRNI automatically handles scheduling complexity - multiple appointment types, locations, staff members, services, resources, and time zones - quickly and securely. In addition, standard connectors and an extensibility app framework makes it easy to integrate with your CRM, clienteling, payment processing, and workforce management systems - and more.

  • Features to facilitate both remote and in-person appointments
  • A scheduling engine that easily handles complex scheduling requirements
  • Standards to meet the security and accessibility needs of large enterprises

The connections to bring you to the next level

We know that appointment scheduling is only one part of your experiential relationship management strategy - that's why we partner with key players who do CRM, workforce management, online payments, and more. Check out our JRNI Connectors page to learn more.

  • Microsoft Exchange Web Services (EWS)
  • Salesforce, Kronos
  • MadMobile, Mercaux, GoInStore
  • Zoom, Twilio
  • Google Calendar, Outlook
  • Yext
  • Reserve with Google

The data that will show your ROI

It’s not good enough to just offer appointment booking - you also need to know how appointments are helping your business. JRNI’s industry-leading analytics tool will help you identify and optimize your ROI from the one-to-one experiences you’re offering your customers.

  • Out-of-the-box reports that require no data analyst skills or configuration
  • Conversion and revenue reports to help you measure value
  • Staff and customer experience reports to optimize performance
  • Automated scheduling and delivery of reports to specific stakeholders
  • Alert notifications to keep you in the know about big events

The holistic platform you need to deliver exceptional experiences

We know that scheduling and managing appointments, whether remote or in-person, is only one element of your strategy for connecting with customers. That’s why the JRNI platform is designed to give you a full toolset for delivering both one-to-one and one-to-many experiences. With our suite of applications designed for a full experiential relationship management (XRM) strategy, you’ll get everything you need to build long-lasting customer relationships.

Ask how JRNI Appointments can help you deliver exceptional experiences