Enterprise businesses are looking to raise the bar on customer experience, and offering online appointment scheduling is a step in the right direction. Let your customers book services and appointments from their phone, tablet, or laptop.

EFFICIENT APPOINTMENTS

Appointment scheduling is proven to both increase revenue and improve customer loyalty. With JRNI, appointment and staff availability is managed through AI driven workflows, so customers can schedule appointments with the right person at the right time.

Not only does our scheduling software give staff an at-a-glance view of all customer interactions, it also shows key behavior patterns. With information at their fingertips, staff can deliver highly personalized service.

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Learn more about key features and capabilities

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Grow your business with appointment scheduling

  • Unify your digital and physical channels

    Allow customers to easily pre-book appointments through any channel including face to face, video, SMS, chat, and many more!

  • Attribute ROI to every touchpoint

    Easily track your marketing budget and show return on investment by channel with built-in analytics. For additional analysis, JRNI seamlessly integrates with your existing analytics tools.

  • Maximize staff productivity

    Provide your front-line staff with customer insights in advance of their appointment. Staff will spend less time on administrative work and more time at point of sale with customers. With data, staff can prepare better, build deeper relationships, and increase revenue.

Core Capabilities

Multi-mode appointments

Manage various appointment types all within one scheduling tool. In just a few clicks, users can create, launch, and link customer communication triggers to multiple types of appointments. In an instant, users can make services available for booking and see upcoming appointments in real-time.

Multi-location staff

Manage your workforce and multiple locations seamlessly by using JRNI’s advanced business logic. Define staff members by each location within individual staff profiles, and we’ll do the rest.

Seamless omnichannel journeys

Create a unified customer experience that seamlessly links every moment between online campaigns and in-person meetings. Customized booking questions and reminders help personalize the pre-appointment experience and build a rapport before the appointment takes place.

Studio Staff Experience

Our next-generation staff experience, Studio, creates holistic customer profiles with information from all previous interactions such as in-store, phone, email, and SMS. JRNI can be easily synced with your existing systems, including CRM, BI, and analytics tools.

Centralized appointments dashboard

Perform all key functions of managing appointments within a simple, easy to use calendar view. At a glance, staff can view both appointment history and background information gathered to date. This helps to strengthen interactions between staff and customers, and improve overall customer experience.

Personalized notifications

Reduce no-shows and automate your online booking by sending branded email and text message notifications. The notification content is customizable, and can also include a link so customers can reschedule or cancel if needed.

Concierge and check-in

Empower staff with a centralized view of operations and complete control of the check-in process. With our concierge interface, staff can help sign in customers and manage the full appointment booking process.

Insights

Monitor key metrics and trends at a glance. Interactive charts help stakeholders quickly identify and digest highlights like:

  • Total number of bookings
  • Top services
  • Top locations
  • Capacity utilization
  • Cancellation rates
  • Appointment outcomes
  • And more

Users can also filter, export, or push the data to other tools for a truly holistic view.

What our customers are saying

Testimonials

Yorkshire Building Society leads the way in omnichannel banking

50%

less time spent booking appointments

"As well as seeing a significant increase in in-branch mortgage appointments, we’ve cut the admin time to book and qualify these appointments in half. This frees up our branch staff to focus on what matters most: delivering excellent customer service."
Steve Finch Senior Manager of Digital Development at YBS Read case study

Ready to create profitable appointments?