COVID-19 Resource Center

Why are banks turning to video and voice appointments? To boost customer satisfaction and meet customer expectations.

Now is the perfect time to begin planning your return to "business as usual." Learn how to reopen successfully with tips from JRNI partners.

Consumers are looking for safe and effective ways to interact with their healthcare providers with minimal risk. There’s no silver bullet, but an appointment scheduling system can help.

One of the keys to keeping customers and prospects engaged is to offer clear communication, making customers aware of how to take advantage of your services.

JRNI has solutions to keep you in touch with your customers while also adhering to best-practice social-distancing guidelines.

COVID-19 has impacted us all in ways we did not anticipate. Our JRNI leadership team offers their thoughts on what impact this pandemic is having on us, on our customers, and on our futures.

With so many remote meetings occurring, we laid out tips and tricks to help you hold the most effective meetings possible.

Many companies are broadening their scope of services by offering remote appointments. Here's how to promote this offering.

Remote appointments with JRNI helps organizations quickly shift from a face-to-face business model to a remote business model, with no need to download or integrate with external apps.

Having well-stocked stores and cleaning supplies displayed is not enough; retailers need to connect to customers while social distancing. Here's how to sell behind a mask.

An omnichannel approach that leverages online and in-store sales together can lead to higher sales and profitability, even in an era of social distancing. Here's a guide to retail traffic solutions for stores.

At JRNI, one of our core offerings are one-to-many events -- sign up online and show up in-store or in-branch for an experience that interests you. It’s one of our more popular offerings - but what happens when a pandemic enters the picture?

With health and safety measures in place, there’s a significant focus on the need to retool the branch experience. Here's a banking guide to reopening branches.

Effective this week, some store fitting rooms are reopening by appointment only. And while it seems like a small thing, fitting rooms are part of the customer experience that separates in-store shopping from online shopping. Learn how appointments can be part of the retail customer experience.

As restrictions begin to ease, retailers face a new challenge - safely reopening. In this article, we cover the importance of managing retail foot traffic, tracking retail foot traffic, directing the customer throughout the store, and balancing efficiency and customer service.

We partnered with TotalRetail to create this guide for retailers as they plan to reopen stores. We discuss store operations, crowd control, and personalization in retail after COVID-19.

Have you started offering remote appointments to customers? Don't forget to promote this new offering! Learn how.

Are you offering remote appointments? Ensure customers know you're available to help during this unexpected time with a strong promotion strategy.

It's time to throw out your old playbook, and write a new one that adheres to the new rules that this challenging time dictates.

This on-demand webinar provides actions you should be taking to combat the effects of COVID-19 on your business, and what you can expect in the following months as the economy reopens.

This 30-minute on-demand webinar explains what changes you should make to your in-store experiences, and how consumer behavior will be altered permanently from COVID-19.