Video: The analytics of experiences
This on-demand webinar explains why tracking experience data is important, and how you can utilize this data to increase revenue, profitability, and efficiency, build stronger customer relationships, and improve customer satisfaction and loyalty.
Everyone acknowledges the importance of data when it comes to selling products, managing inventory, and projecting revenue. But, far too often, some of the key elements affecting those end goals are forgotten: the one-to-one and one-to-many experiences - such as in appointments and events - that you’re giving your customers. Whether they’re remote or in-person, these experiences are key to driving conversions, revenue, and loyalty - and data analysis is key to understanding how that happens.
In this on-demand webinar, you'll learn:
- Why data is crucial when it comes to offering one-to-one and one-to-many experiences
- What kinds of experience data you need in order to measure ROI, improve CX, and optimize your workforce
- How JRNI’s new tool, JRNI Analytics, can help