When we rebranded around this time last year, we selected the name JRNI to reflect our commitment to the customer journey. It represents the seamless, personalized communication that a business provides a customer or prospect to deliver a service or an experience.
Today, against the backdrop of COVID-19, the journey has taken on new meaning .
Your journey now:
Your top customers are at home, your employees are at home, and the possibility that your physical business is closed is strong. The challenge is delivering experiences by reaching consumers at home. We’re aware that business must go on, and we have the remote solutions to help you execute.
Your journey through:
JRNI is committed to supporting our community as they make the journey through today’s challenges, and help prepare for what’s coming. We’ll be providing you with tools and tips to manage the journey through this period, and help set the foundation to make a strong reentry.
Your journey forward:
To us, the most important part is the journey forward. Today, we are announcing an initiative called Journey Forward. The initiative is designed to help you get back to business - to Journey Now through the immediate challenge, to Journey Through to set your business up for success, and to Journey Forward to prepare for what’s coming next. We’ll be providing an ongoing stream of best practices, new product offerings, and support to help you navigate this uncertain time.
As a starting point, we encourage you to check out Remote Appointments to see the latest in our scheduled appointments suite. Remote Appointments offers phone and native video-based appointments for secure, personalized connections.
If you’re interested in learning more about what we have for your industry, please visit our Financial Services or Retail pages.
It’s time to journey forward. JRNI can take you there.
These tips and tricks are brought to you as part of our Journey Forward initiative – learn more about Journey Forward for retail and financial services companies.