COVID-19 is, first and foremost, a human crisis, and we at JRNI are doing our best to manage it as humanly as possible. Employees in our 4 offices around the world - London, Boston, Manchester, NH, and Sydney - are working remotely while we continue to serve our customers and fulfill our mission of helping businesses build personal relationships.
Of course, in this time of social distancing, the phrase “helping businesses build personal relationships” takes on new meaning - even within our own company. Instead of gathering in a conference room, we’re dialing into a video meeting. Instead of popping over to someone’s desk, we’re sending an email or Slacking for some semblance of conversation. And instead of exchanging small talk at the coffee machine, we’re pinging GIFs over chat. Our communication channels are different, but - and here’s the important part - our relationships are the same. At JRNI, we know that we’re lucky to have the tools in place to make this possible.
We also know that, as of right now, not all businesses have the tools they need. That’s why, today, we’re announcing the release of remote appointments with JRNI, a new feature of our platform that helps organizations quickly shift from a face-to-face business model to a remote business model. Whether your customers schedule appointments for interior decorating, mortgages, or anything in between, remote appointments can make it happen - seamlessly and easily, with no need to download or integrate with external apps.
Remote appointments, powered by Twilio, the leading cloud-based communication company, is a feature that was, in fact, on our roadmap - because we know it’s a need that many businesses and their customers already have. Although we accelerated it due to the crisis, we are certain that, when this all settles down, remote appointments will be a feature that businesses use out of convenience, not necessity. In the short-term, you can use it to keep your business running. In the long-term, it can be much more.
Here at JRNI, we look forward to the time when we can go back to our daily routines - and we know that time will come. But, until then, we all have to develop some workarounds. We’re here to help you do it, as much as we can.
Stay home, stay healthy. And if you need a GIF to cheer you up, just let us know.
Learn more about JRNI's voice- and video-based remote appointments in the video below: