If you’ve been following along here at JRNI, you know that we’ve spent the last few weeks focused on providing best-practice insights for thriving during and after COVID-19, including providing tips on how to promote remote appointments to your customers (for retail and for finance), best practices for using signage, and more.
No one knows what the next few years hold, but we do know that, for the near future, no company can afford to continue operating under a “business as usual” mantra. Times like these call for flexibility, adaptation, digital transformation - shifting business models on their heads, and rethinking what it means to serve your customers. The way we see it, there are 3 core things that all companies - no matter the industry - are going to have to do: control crowds in brick-and-mortar locations, reach customers through remote appointments and virtual events, and plan for the next generation of customers. JRNI can help you with every one of these things.
1. Control crowds in brick-and-mortar locations
When stores and lobbies reopen, there’s going to be people flocking to them - and those people want to remain socially-distanced. Virtual queuing enables businesses to manage the flow and entry traffic into a branch or store. For customers looking for 1:1 service, or those who want more control over their situation, queuing redefines what it means to wait in line, and enables consumers to pick a convenient time, wait in their car or at home until it's time to enter. It's safe, entry is staggered and crowds are managed.
2. Reach customers through remote appointments and virtual events
For those services that can be delivered remotely, JRNI has you covered. Whether you want to integrate with your existing Zoom account to talk to your customers at their homes, or whether you want to take advantage of our fully-native voice and video feature (no third-party apps = no security risks!), JRNI’s options for remote connection are exactly what you need to go virtual. And forget Instagram Live - not only can JRNI help you schedule and hold 1:1 appointments, you can also broadcast live events that include registrations, reminders, follow-up communication, and - best of all - the ability to showcase specific product pages in the event livestream, bringing your attendees to their product of interest with just a single click.
3. Plan for the next generation
Lastly, it's crucial to have more than "now" in mind - you also have to plan for the next generation. And we don’t mean the next generation of COVID-19: We mean the next generation of customers. After months of social isolation, your future customers are going to expect different things than they do now. The ability for a company to create personalized experiences - experiences that make their customers feel connected, understood, and cared for - is going to be the next great brand differentiator.
It’s time to journey forward. JRNI can take you there. Learn how we can help by signing up to speak to an expert today!
