Meanwhile, in the background, our team has been working around the clock to also pull something else together: a set of JRNI features that will help companies right now, while also setting them up for ongoing success in the future. Today, we’re excited to announce the release of JRNI Forward, a product suite specifically designed to help companies get back to business during COVID-19. We can get you up and running with JRNI Forward in a few days.
No one knows exactly what the next year or two years hold, but we do know that, for the near future, no company can afford to continue operating under a “business as usual” mantra. Times like these call for flexibility and adaptation - shifting business models on their heads, and rethinking what it means to serve your customers. The way we see it, there are 4 core things that all companies - no matter the industry - are going to have to do: control crowds in brick-and-mortar locations, make more processes digital, reach customers through remote appointments and virtual events, and plan for the next generation of customers. JRNI can help you with every one of these things.
1. Control crowds in brick-and-mortar locations
When stores and lobbies reopen, there’s going to be people in them - and those people want to remain socially-distanced. How do you guarantee safety for your customers? By managing the amount of visitors on the floor at once. With JRNI’s footfall management feature, companies can control how many visitors are allowed in-store by the hour, and then customers can schedule their visit slots in advance. Is waiting in line outside a store really good social distancing? We don’t think so. With footfall management, you can control the crowds while also eliminating the lines.
2. Make more processes digital
Every retailer is scrambling to develop a more robust e-commerce business model right now, and every financial services company is accelerating their digital transformation. But to rise above the rest, you have to do more than shift to an online model - you also have to tweak your services that can’t be delivered online so that they can be delivered safely.
If you sell goods, you know that not every purchase works with a delivery delay. And if you sell services, you know that not every service works remotely. You can address both of these challenges with JRNI Forward, which offers click and collect so that your customers can buy online and pickup in-store, and virtual queuing so that no one has to wait in an actual line to be served.
3. Reach customers through remote appointments and virtual events
For those services that can be delivered remotely, JRNI Forward has you covered. Whether you want to integrate with your existing Zoom account to talk to your customers at their homes, or whether you want to take advantage of our fully-native voice and video feature (no third-party apps = no security risks!), JRNI’s options for remote connection are exactly what you need to go virtual. And forget Instagram Live - not only can JRNI help you schedule and hold 1:1 appointments, you can also broadcast live events that include registrations, reminders, follow-up communication, and - best of all - the ability to showcase specific product pages in the event livestream, bringing your attendees to their product of interest with just a single click.
4. Plan for the next generation
Lastly, it's crucial to have more than "now" in mind - you also have to plan for the next generation. And we don’t mean the next generation of COVID-19: We mean the next generation of customers. After months of social isolation, your future customers are going to expect different things than they do now. The ability for a company to create personalized experiences - experiences that make their customers feel connected, understood, and cared for - is going to be the next great brand differentiator.
It’s time to journey forward. JRNI can take you there.