We’re about one week away from the world’s largest retail conference and expo: NRF 2020: Retail’s Big Show. Hosted by the National Retail Federation, NRF 2020 convenes more than 38,000 attendees, including 16,000 retailers, from nearly 100 countries to discuss insights for the future.
While we’re excited to head to New York City and participate as an exhibitor, we also can’t wait to network with the industry at large. Here are six must-see sessions that we’re circling on our agendas:
Driving commerce through content: how industry leaders are embracing the power of social commerce
Sunday, Jan. 12; 10:30a.m.-11 a.m.; Featured Session; Medallia Stage, Hall E, Level 1
Social media is playing a critical role in shaping the future of retail and driving in-store traffic as consumers use their digital channels to engage with their favorite brands. In this panel discussion, which features Sephora’s senior vice president of eCommerce, we’ll understand how retailers can use social media to build communities and make consumers’ shopping experiences more seamless.
Grassroots mission: The journey to sustainability
Sunday, Jan. 12; 12 p.m.-12:30 p.m.; Featured Session; Kustomer Stage, Hall E, Level 1
We might have to split up our team to attend this session and the previous one since they’re at the same time because we can’t say no to a conversation about sustainability in retail. One of the hottest trends in retail, sustainability is top of mind with consumers as they try to reduce their carbon footprints. In this informative discussion, we’ll hear about the sustainability efforts from Lush Cosmetics North America and Williams-Sonoma as they strive to make their brands more green.
Technology: How retailers can stay alive and create exceptional customer experiences
Monday, Jan. 13; 11 a.m.-11:30 a.m.; Exhibitor Big Ideas; Stage 2, Expo, Level 1
Our Founder and Chief Architect Glenn Shoosmith is presenting an Exhibitor Big Ideas session about how technology can help retailers stay alive and create exceptional customer experiences. His presentation will include a Q&A with Andrea Albicocco, Total Wine & More’s senior manager, customer experience and events, where she’ll share how the retailer is delivering immersive in-store experiences for its customers.
Harnessing an innovation culture and customer obsession: secrets from four global retailers
Monday, Jan. 13; 12 p.m.-12:30 p.m.; Featured Session; Kustomer Stage, Hall E, Level 1
Today’s consumers demand personalized experiences. In this customer-focused conversation, we’ll learn how leading retailers, such as Gap and Chloé, are empowering their employees with more access to customer intelligence, so they can give their consumers the experiences they want. We’re eager to hear how retailers on this panel are putting their customers at the center of their conversations.
How voice and other AI-powered experiences are reshaping retail
Monday, Jan.13; 2:45 p.m.-3:15 p.m.; Featured Session; Kustomer Stage, Hall E, Level 1
As retailers look to the future, voice and other artificial intelligence-based technologies will certainly influence the customer journey and the state of commerce. Artificial intelligence-driven experiences can create opportunities for retailers to provide seamless experiences across converging touchpoints and channels. This panel, which features the vice president of Amazon Pay, will examine how retailers can use voice and artificial intelligence solutions to enhance the customer experience and develop personal relationships.
Serving customers on their terms: A conversation with Erik Nordstrom
Tuesday, Jan. 14; 8:30 a.m.-9:15 a.m., Keynote Session; SAP QualtricsXM Theatre, Level 1
Nordstrom is one of the leading retailers that’s reimagining the overall customer experience. With its flagship store in New York City to its inventory-free shops that act as convenient and accessible service hubs, Nordstrom is meeting consumers where they live and work to engage deeper with them. In this keynote presentation, Erik Nordstrom, co-president of Nordstrom, will share the company’s vision for evolving its customer service and creating outstanding in-store experiences in other markets.
Will we see you at NRF 2020? We’ll be at booth 1139, so we’d love to meet you. Feel free to tweet us at @JRNI_inc, or send us a message if you’d like to connect!