Lest our PR team get very concerned, we want to start by reassuring you: JRNI has no affiliation with either the Dark Side or the Light Side (although we are pretty sure Jabba the Hutt could have benefited from appointments). But we do have a fair number of nerds on our team, which is why we enjoy saying: May the 4th be with you!
Last year, we celebrated Star Wars Day by previewing JRNI Analytics, our industry-leading analytics tool, and talking about why analytics is like the Force. Now that JRNI Analytics is a whole year old, we want to take a look back to see how the JRNI Jedis (that’s what we call our customers on Star Wars Day, dear readers) have been using its power to measure the value of their appointments strategy. Here’s what they’ve seen.
Reduced no-show rates by 63%
Nothing worse than a no-show when you’re prepared for a battle an appointment! To give your customers an experience they love, you have to make sure they come. Appointments booked through JRNI are easy to reschedule, so that you can easily cut down on no-shows.
40% better staff utilization
When you know exactly what the daily schedule of your staff looks like, you can make sure they’re using their time efficiently. You probably don’t need a C-3PO to spout efficiency stats, but fine-tuning your staff’s time a little can never hurt - and is likely to make both them and your customers happier.
2200% increase in appointments
Yes, you read that right. One JRNI customer saw a 2200% increase in appointments year-on-year. Now that’s some serious Jedi magic! Except that it wasn’t about Jedi magic at all - it was about developing a robust appointments strategy, and then executing on it effectively.
25% voice and video appointments
The pandemic changed a lot of things, but certainly one of the biggest was customers’ wishes to be helped from the comfort and safety of their own home. We hope you’re not your customers’ only hope, but we’re confident that voice and video appointment options are even better than a hologram message delivered via R2-D2.
Thanks to JRNI, our customers can not only improve the experiences of their staff and customers - they can measure the specific ways they’re doing it. And you thought counting Midi-chlorians was cool.
Want to learn more about how the JRNI Jedis wield the Force - and how you can be the next Padawan? Get in touch!