How has COVID-19 impacted retail?
It goes without saying that retail may be forever changed by COVID-19. Like in many other sectors, the pandemic has accelerated trends that were already underway. This includes customers preferring online shopping, curbside pickup, virtual queuing, and virtual events. COVID-19 also brought new challenges impacting retail, such as social distancing and remote shopping appointments. Here's a breakdown of the changes we're seeing:👇
Adapting retail to the impacts brought by COVID-19
As things continue to change during the pandemic, retailers are still adapting to changing needs. It’s clear that many of the impacts of COVID-19 will last quite a while, and retailers need to adopt an omnichannel approach.
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