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JRNI Increases Its Commitment to Delivering Exceptional Customer Experiences

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Promotions of Rachel Dixon and Nick Barnes Signal Company’s Deepening of Its Customer Experience and Professional Services Strategies

BOSTON JUNE 27, 2019 – JRNI, formerly BookingBug, the leading customer engagement platform for omnichannel conversion, today announced its increased commitment to delivering exceptional customer experiences. Core to this commitment are the promotions of Rachel Dixon and Nick Barnes, whose exemplary leadership in customer experience and professional services enable JRNI to provide unprecedented levels of customer service on a global scale.

Dixon, head of customer experience, U.K. and EMEA, and Barnes, head of customer experience, Americas, will drive day-to-day customer success and provide consultative strategies to help customers adopt, execute, and evaluate their tailored journeys. Both Dixon and Barnes will lead global operations for their teams and align their regions to ensure exceptional customer experiences.

Prior to their new roles, Dixon served as JRNI’s head of customer support, and Barnes, who also oversees the company’s recently opened Manchester, N.H. office, served as JRNI’s head of professional services.

“With the promotions of Rachel Dixon and Nick Barnes, JRNI is even more well positioned to deliver a cohesive customer experience for our global clients,” said Hayley-Jayne Cone, JRNI’s chief customer officer. “As our customers seek to provide seamless omnichannel experiences, we need to empower them with remarkable journeys that will help them exceed their business goals. We’re looking forward to Rachel and Nick’s contributions as they continue to elevate our service levels and delivery in an industry that mandates superlative customer service.”

JRNI is building out its U.K. and U.S. customer success teams. To learn more about career opportunities in London and Boston, please visit

About JRNI

JRNI is designed to facilitate powerful human-to-human experiences that increase conversion and revenue, customer loyalty, and lifetime value. Forward-thinking executives from companies like U.S. Bank, ANZ, John Lewis & Partners, and LEGO rely on JRNI’s AI-driven scheduling engine to deliver predictive actions across touchpoints - appointments, events, concierge, queuing - and optimize resources to deliver superior quality of experience. To learn more, visit