Deliver personalized experiences with JRNI

COVID-19 has changed the face of business as usual - and businesses have to change along with it. JRNI Forward is a product suite designed to help you do exactly that. With a collection of features that will help you reopen safely while maintaining social distancing best practices, JRNI Forward offers exactly the tailored solutions you need to thrive in COVID-19 - and beyond.

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Reach your customers with voice and video

  • Shift from a face-to-face model to a remote model. Many appointments that were meant to be in person can occur via video and voice. Give this option to your customers so you can stay connected while keeping them safe.
  • Show that there are alternatives to on-site visits. One-to-one appointments allow people to look each other in the eye and connect, even from afar. You can still be together, even if you’re apart.
  • Be more secure than the rest. Remote appointments with JRNI are fully native, meaning neither you nor your customers need to integrate with any third-party apps.

Control crowds with footfall management

  • Set maximum occupancy. Define a limit for how many visitors can be safely allowed inside.
  • Know exactly how many people are on-site. Count visitors entering and leaving the store in real-time - and from multiple entrances and exits. You’ll always know how many people are inside, and how many more you can allow to enter.
  • Eliminate outside lines. When your maximum occupancy is reached, walk-ins can enter a virtual queue, and be notified via email or SMS that it’s their turn to come back and enter the store.
  • Guarantee zero wait time. For customers who don’t want to risk having to wait for their turn, they can pre-book time slots and be guaranteed immediate entry. You can even reserve certain time slots for at-risk populations.

Control on-site traffic with click and collect

  • Make buying and pickup easy for your customers. JRNI makes buying online and picking up in-store simple and intuitive.
  • Control crowds and eliminate lines. By allowing customers to schedule pickup times, you can control how many customers arrive at once, allowing for best-practice social distancing.
  • Give your customers curbside or carryout choices. Whether you offer curbside pick-up or in-store collection - or both - you can do it with JRNI.

Stay in touch via virtual events

  • Stay connected with your customers. Virtual events are a great way to keep the conversation alive. Show customers that you’re there for them, even from a distance.
  • Showcase your products. While your event is taking place, relevant products - with direct links to their product pages - can be highlighted on-screen.
  • Keep up the cash flow. Virtual events can be free, but they don’t have to be. Boost revenue by charging registration fees for your valuable insight and services.

Eliminate lines with virtual queuing

  • Reinvent what it means to be in line. If your customers need to wait to enter your location or to be seen for 1:1 service, they can be in line without actually being in line. It’s social-distancing-friendly - and also much more pleasant.
  • Allow for easy self-service. If customers want to join a queue to be seen 1:1, they can do so from any device - and then also mark themselves as arrived when they’ve actually shown up.
  • Reduce no-shows and walkouts. SMS updates keep customers informed about where they are in the queue, so they show up on time and don’t walk away.

In-person appointments for COVID-19 testing and more

  • Allow for simple self-scheduling via your website. JRNI integrates seamlessly with your existing website to make it simple to schedule an appointment in only a few clicks.
  • Make it easier to follow social-distancing guidelines. By having visitors come in during predefined slots, you avoid crowded locations and keep everyone safe and comfortable.
  • Reduce late arrivals and no-shows. JRNI’s appointment scheduling services come with automatic confirmations and reminders.
  • Schedule COVID-19 testing. If you’re a healthcare provider, you can use appointments to execute a well-organized testing strategy.

Testimonial by Jonti Pajwani

Fast implementation, fast results

"JRNI has been immensely helpful in implementing a fast and simple solution that allows us to host remote appointments for our ‘Made to Measure’ curtains and blinds business. These appointments have proved so popular with customers that we are now working with JRNI to find a way to roll out a similar solution for the rest of our product range. At a time when a large proportion of our business is non-operational, the ability to service our customers through these appointments provides a new and much-needed revenue stream, and we’re even looking at how we might incorporate this sort of selling model into our longer-term plans."
Jonti Pajwani Ecommerce Digital Leadership Graduate

Testimonial by Maddie Bender

Keep customer connection

"JRNI helped us to be agile with the services we offer in an unprecedented time so we can continue to connect with our customers."
Maddie Bender Brand Styling Manager

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