In the modern digital era, customers still expect access to knowledgeable call center agents.
WORLD CLASS SERVICE
A connected call center is essential to delivering a true omnichannel strategy that improves customer experience and drives profitable outcomes.
Our Call Center application powers conversations, and helps agents provide world-class customer service on every phone call.
Learn more about key features and capabilities
See us in action
Help your agents provide the best customer experience possible. When a customer calls, agents can make appointment and event bookings based on your staff's availability across an entire network of locations.
Agents have the necessary tools to update, reschedule, or cancel existing bookings. With information at their fingertips, all agents can quickly deliver the world-class service your customers expect.
A full display of each customer's history with your business gives agents an instant history of all previous interactions.
Customers often lose their email or SMS confirmation and call your agents to resend. With our Call Center application, this process is automated with the click of a button. Your agents simply need to search the customer’s name or booking reference and hit "resend." The customer will receive the desired notification via their preferred channel in a matter of seconds.
Make your call center more than just an answering service.