About JRNI

The JRNI Customer Engagement Platform facilitates enduring, consistent and outstanding customer engagements throughout the entire customer loyalty lifecycle, at scale. The platform is comprised of a tightly integrated set of modules designed to automate enterprise use cases supporting Event Management, Appointment Scheduling, Virtual & Physical Queue Management and, Advanced Reporting & Analytics. With its easy-to-use platform, industry-leading analytics, and robust security and accessibility policies, JRNI helps banks, credit unions, and other financial institutions increase engagement and improve experience.


  • Increase engagement with one-to-one appointments
  • Offer true flexibility with both in-person and video appointments
  • Reduce wait times, inefficient workforce management, and other obstacles to satisfaction
  • Replace inferior processes or systems with a solution designed to scale with your organization
  • Make appointments work for you by integrating seamlessly with your other calendaring systems and the rest of your tech stack
  • Adhere to the security and accessibility policies that deliver the safest, most inclusive experience
  • Learn from a robust analytics tool how appointments are working, and how you can make them work even better
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The JRNI community

What Visions Federal Credit Union has to say

We want our members to choose Visions Federal Credit Union because they know that we can help guide them to a successful financial future. We chose JRNI because they take the same approach to working with their customers as we do to working with our members - as true and equal partners.

Thomas P. Novak, VP/Chief Digital Officer, Visions Federal Credit Union

What U.S. Bank has to say

We love the idea that our customers can still see the welcoming faces of their local bankers, without even needing to leave their home or business.

Tim Welsh, Vice Chair for Consumer and Business Banking, U.S. Bank

More resources for driving engagement

Why accessible software is a must-have

Improve the waiting experience with lobby management

Could JRNI work for you?

You want to drive engagement and experience. JRNI can help.

Let's schedule a brief call to discuss your use case, goals, and timeline. From there, we'll make a recommendation for which solutions work best for you, and show you a live demo.

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