About JRNI

The JRNI Customer Engagement Platform facilitates enduring, consistent and outstanding customer engagements throughout the entire customer loyalty lifecycle, at scale. The platform is comprised of a tightly integrated set of modules designed to automate enterprise use cases supporting Event Management, Appointment Scheduling, Virtual & Physical Queue Management and, Advanced Reporting & Analytics.


  • Increase customer loyalty with one-to-one appointments
  • Offer true flexibility with both in-person and video appointments
  • Reduce wait times, inefficient workforce management, and other obstacles to customer satisfaction
  • Replace inferior processes or systems with a solution designed to scale with your brand
  • Make appointments work for you by integrating seamlessly with your other calendaring systems and the rest of your tech stack
  • Adhere to the security and accessibility policies that deliver the safest, most inclusive experience
  • Learn from a robust analytics tool how much revenue appointments are driving, and how you can grow that number
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The JRNI community

What JoJo Maman Bébé has to say

JRNI plays an important role in our strategy to grow our in-store customer experience events. The dynamics of the JRNI platform help us to achieve our business goals, which include driving more conversions through online scheduling and in-store events.

Jessica Hartnett, Marketing Executive, JoJo Maman Bébé

What Room & Board has to say

Our teams were immediately pleased with the ease of use. The most welcome feature was the automation, and how little work is needed to manage customer appointments.

Liz Schultz, Retail Customer Experience Leader, Room & Board

More resources to drive your business forward

Best practices for curbside pickup

Engaging customers after an appointment

How retailers can use appointment scheduling

Could JRNI work for you?

You want to improve customer engagement and experience. JRNI can help.

Let's schedule a brief call to discuss your use case, goals, and timeline. From there, we'll make a recommendation for which solutions work best for you, and show you a live demo.

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