Barnsley Council Case Study
Barnsley Council’s registration service achieves digital channel shift
Barnsley Metropolitan Borough Council works hard to serve over 243,300 residents in the north of England. They wanted to enable a digital channel shift for their Registration Services by allowing citizens to book appointments using a simple online process.
They’ve worked alongside JRNI and BookingLab to pilot an appointment booking service for their Registration Services.
You'll learn about:
- The challenges Barnsley Council faced before undertaking this project
- The solution JRNI implemented to reduce pressure on staff and create a more frictionless experience for customers
- The results Barnsley Council has achieved since go-live
Download your copy of the case study.