Queuing
JRNI Full Queuing Demo
JRNI Queuing allows your company to manage queues and wait times to increase revenue and efficiency, build stronger customer relationships, and improve customer satisfaction and loyalty - at scale.
The JRNI Queuing system comes with a staff tool that makes queue & lobby management simple and intuitive. In addition to easily managing both single and multiple queues, your staff will get an at-a-glance view of staff member availability, who is coming up in the virtual queue, insight into the customers they’re about to serve, and a way to record the results of their customer service interactions.
- User-friendly and intuitive interface for easy queue management
- At-a-glance view of staff member availability and estimated wait times
- Detailed customer profiles with communication history, past behavior, and more
- Automated confirmations, reminders, and follow-up communication that reduce no-shows and keep the relationship going once the queuing is done