Transforming the Digital Experience in Insurance
Build Trust Through the Humanization of the Customer Experience
In no industry is the “humanization” of the consumer experience more important than in insurance services. Discussing and valuing risk is emotional, and the repercussions for errors in judgment go well beyond financial implications. Insurance is a business built upon trust, and access to advisors facilitating a seamless customer journey will likely always be a critical factor in an insurance entity finding, guiding, and retaining loyal customers.
The JRNI Customer Engagement Platform powers advisory services for the insurance industry through in-person and remote appointments, virtual queues, and events - plus JRNI’s industry-leading analytics tool. Use JRNI to add seamless human-to-human connection for items such as:
- Insurance seminars
- Quote management
- Purchasing and transaction
- Claims Management/Processing
Speak to an expert and let JRNI help you drive outstanding experiences while also measuring and improving upon your customer engagement strategies.