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Oriental Bank case study

Oriental Bank reduces wait times by 50% with JRNI

Oriental Bank partnered with JRNI to improve their in-branch experience, and develop a better understanding of branch traffic. They knew their current appointment scheduling solution was a drain on resources and provided no visibility into traffic data and patterns.

In this case study you’ll follow Oriental Bank's journey to digital transformation and learn:

  • The approach taken to deal with customer frustrations
  • Oriental Bank’s newfound visibility into branch capacity
  • How Oriental Bank reduced their branch wait times by 50%

Read the case study to learn how Oriental Bank’s appointment scheduling overhaul revamped their branch experience.

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