Oriental Bank Case Study
Oriental Bank reduces wait times by 50% with JRNI
Oriental Bank partnered with JRNI to improve their in-branch experience, and develop a better understanding of branch traffic. They knew their current appointment scheduling solution was a drain on resources and provided no visibility into traffic data and patterns.
In this case study you’ll follow Oriental Bank's journey to digital transformation and learn:
- The approach taken to deal with customer frustrations
- Oriental Bank’s newfound visibility into branch capacity
- How Oriental Bank reduced their branch wait times by 50%
Read the case study to learn how Oriental Bank’s appointment scheduling overhaul revamped their branch experience.