Retail
“One of the big things that we’ve been able to do with jrni is connect the customer online with the in-store advisor. That was something we had solutions for previously, but really came to life with jrni." Alan Whitfield, Executive Vice President of Store Operations
“We’ve added several new and easy ways for customers to book appointments, which is driving higher levels of customer engagement. In the second quarter, 65% more appointments were booked online versus a year ago.”
"Customers who booked jrni appointments were 30% more likely to complete purchases."
Financial Services
"We saw a 15% reduction in wait times. Efficient queue management reduced branch congestion, ensuring faster and more satisfying client experiences."
“For clients we’re making ourselves more accessible to them and anything where they feel like we are A. technology forward but B. making things more efficient and accessible to them, those things go towards deepening those client relationships” Kimberly Tays, SVP Advisor Technology, Raymond James
Education
Government
Other
