To Queue or Not to Queue
Best Practices for Queue Management
Americans spend roughly 37 billion hours each
year waiting in line or 125 hours annually for
each person. This white paper outlines both the science
and the best practices companies can adopt to minimize the downside risks. Learn from Starbucks and Disney how
they expertly manage lines to deliver superior customer experience. Implementing these
best practices will benefit customer satisfaction, employee productivity, and increase sales.
In this white paper you'll learn:
- The history and psychology of waiting in line and how it can help or harm your business
- How to best manage lines and long waits
- Best practices for designing lines