JRNI Podcast: The Experience Evolution, Episode 6 - Digital banking trends and the future of physical branches
How is digital banking changing, and what is the future of physical branches?
In this episode of The Experience Evolution podcast, Nick Barnes, Practice Director for Financial Services at JRNI, and Sean Jones, Sr. Assistant Vice President, Marketing & User-Experience at Redstone Federal Credit Union, share insights on current banking trends. How is digital banking changing, and what is the future of physical branches?
• Consumers are choosing banking options that are safe and convenient
• Digital banking adoption from the baby boomer generation and up grew during the pandemic
• Consumers like having a hybrid approach to banking with all methods, online and physical, available