In this episode of The Experience Evolution podcast, Nick Barnes, Practice Director for Financial Services at JRNI, and Sean Jones, Sr. Assistant Vice President, Marketing & User-Experience at Redstone Federal Credit Union, share insights on current banking trends. How is digital banking changing, and what is the future of physical branches?
Key takeaways:
• Consumers are choosing banking options that are safe and convenient
• Digital banking adoption from the baby boomer generation and up grew during the pandemic
• Consumers like having a hybrid approach to banking with all methods, online and physical, available
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