As a result of the pandemic, banking innovation accelerated across the industry. Technology is driving new trends in banking across channels, and customers and members expect their online experience to match their in-branch experience.
So, how do banks and credit unions maintain the human element across all banking experiences, both in-person and digital? Nick Barnes, Practice Director for Financial Services at JRNI, and Thomas Novak, Vice President and Chief Digital Officer at Visions Federal Credit Union, provide insights on keeping human-to-human connection central to all banking experiences.
Key takeaways:
• People are more comfortable with digital banking technology during the pandemic
• Today's customers want banks and credit unions to understand their financial needs and personalize services
• Virtual appointments provide flexibility and convenience
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