The Science of Waiting in Line
An in-depth analysis of human behavior when queuing and how to best manage it
It turns out that we behave predictably when forced to wait in line. When waiting for service, we are all cogs in one big machine, conforming to statistical rules. Those who know them can manage waiting crowds mathematically like data packets on a network.
In this eBook, you'll learn:
- Customer behavior patterns when presented with different forms of lines
- How to best manage lines & long waits
- The benefits of prioritizing customer needs
- The role of emerging technology in managing lines
To learn more, download the eBook.