JRNI Podcast: The Experience Evolution, Episode 7 - Do Not Let Long Lines Turn Your Shoppers into Grinches this Holiday Season
Queue management can be a key driver of customer experienc
In this episode of The Experience Evolution podcast, Greg Mummah, Director of Sales Engineering at JRNI, shares insights on what businesses can do to stay ahead of busy holiday shopping lines and maintain outstanding customer experiences.
Key takeaways:
• In-store queuing strategies that can enhance customer experience
• How queuing as part of an omni-channel customer engagement strategy can increase brand loyalty and repeat business
• How to maintain personalized experiences at scale and utilize data
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