Room & Board case study
Room & Board chose JRNI to streamline appointments and offer exceptional customer service
Room & Board has been creating practical, timeless, and comfortable modern furnishings for more than 40 years. The company prides itself on sustainable practices, American craftsmanship, and exceptional customer service. They currently have 18 retail locations across the USA along with a call center, all staffed by Design Associates who are passionate about helping customers create homes (and businesses!) they love.
In this case study you'll learn:
- How Room & Board streamlined the appointment process across 18 stores and one call center
- How implementing JRNI helped Room & Board increase customer spend
- Why JRNI was Room & Board's partner of choice