John Lewis & Partners Case Study
In a matter of weeks, John Lewis found the project tracking 30-50% ahead of their original growth target, and exceeding the target set after the original pilot.
JRNI worked with John Lewis & Partners to roll out an online appointment and booking platform for 15 in-store and at-home services. Even before marketing, the solution has increased interest and bookings while creating the foundation to roll out other omnichannel services and propositions.
In this case study, you'll learn about:
- Their ambitious goals to improve customer experience and increase customer offerings
- Their successful implementation process
- How their revenue expectations were exceeded by up to 50% while building stronger customer relations
Learn how an esteemed brand took their customer experience to the next level by using appointment scheduling.