Falck case study
Falck Assistance achieves 75% self-service delivery with JRNI
JRNI worked with Denmark's largest roadside assistance provider, Falck, to make tire fitting appointments for auto shops. Since implementation, Falck has seen higher numbers of self-serve bookings from their customers. Ultimately, they've also seen a 75% reduction in staff administration costs.
In this case study, you'll learn about:
- The challenges Falck faced before undertaking this project
- The solution JRNI implemented to reduce pressure on staff and create a more frictionless experience for Falck's customers
- The impressive results Falck has achieved since project go-live