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Falck case study

Falck Assistance achieves 75% self-service delivery with JRNI

JRNI worked with Denmark's largest roadside assistance provider, Falck, to make tire fitting appointments for auto shops. Since implementation, Falck has seen higher numbers of self-serve bookings from their customers. Ultimately, they've also seen a 75% reduction in staff administration costs.

In this case study, you'll learn about:

  • The challenges Falck faced before undertaking this project
  • The solution JRNI implemented to reduce pressure on staff and create a more frictionless experience for Falck's customers
  • The impressive results Falck has achieved since project go-live

Get the case study!

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