What is JRNI Queuing?

JRNI Queuing allows your company to manage queues and wait times to increase revenue and efficiency, build stronger customer relationships, and improve customer satisfaction and loyalty - at scale.

Oriental Bank reduces wait times by over 50%

50%

decrease in wait time

The benefits we have obtained have helped us look farther into the future -- we challenged JRNI to partner with us and help facilitate the highest standard of capacity planning and time management across the business, and they exceeded our expectations.
Jessica Lugo VP Retail Strategy Officer Read case study

Monkhouse Schoolwear

“Time was critical. We engaged with a number of potential suppliers and selected JRNI as they have the most technically capable solution out of the box. What we needed was already there and the implementation was straightforward. So straightforward [that] we knew we would be able to go from purchase to deployment in under four weeks.”

Chris Parks, Group Head of E-Commerce

Dunelm

“As a consequence of COVID-19 we wanted a process which would be quick, safe and simple for our customers and colleagues. We knew we could rely on JRNI for rapid deployment and superb support."

Grace Henry, In-Store Service Project Manager

The queue and lobby management experience your customers demand

There aren’t many things that are universal, but here’s one: No one likes to stand in line. With the JRNI Queuing management solution, you can make sure that your customers don’t have to. Customers can join virtual queues from any device, and then show up on-site when it’s their turn to be served. Staff can easily manage single or multiple queues so that they can always focus on their most important job: providing a superior customer experience.

  • Queue joining from kiosks, computers, tablets, or phones
  • Estimated wait times and real-time updates
  • Display boards to keep on-site customers informed
  • Customer queue control to let customers adjust their spot in the queue if they’re not ready to be served
Virtual queue management screenshot of customer view, showing reference number and queue position

Queuing and Lobby Management to Optimize Staff

The JRNI Queuing system comes with a staff tool that makes queue & lobby management simple and intuitive. In addition to easily managing both single and multiple queues, your staff will get an at-a-glance view of staff member availability, who is coming up in the virtual queue, insight into the customers they’re about to serve, and a way to record the results of their customer service interactions.

  • User-friendly and intuitive interface for easy queue management
  • At-a-glance view of staff member availability and estimated wait times
  • Detailed customer profiles with communication history, past behavior, and more
  • Automated confirmations, reminders, and follow-up communication that reduce no-shows and keep the relationship going once the queuing is done
Screenshot of JRNI Virtual Queue management for employees

The intelligent queuing technology you need to solve your problems

When a basic queuing system isn’t going to cut it, you need a queue management platform that can address all your needs. JRNI automatically handles complexity like multiple queues, locations, staff members, and more - all while doing it quickly and securely. In addition, standard connectors and an extensibility app framework makes it easy to integrate with your CRM, clienteling, and workforce management systems - and more.

  • Automatically calculated wait times to provide scheduling transparency
  • Automated notifications to stay in constant communication with customers
  • Standards to meet the security and accessibility needs of large enterprises
  • Seamless integration with CRM systems like Salesforce, calendar systems like Microsoft, payment systems like PayPal, and more
Queue management accessibility testing

The queuing data that will show your ROI

It’s not good enough to just eliminate lines - you also need to know how it’s helping your business. JRNI’s industry-leading analytics tool is included in your JRNI Queuing software implementation, and will help you identify and optimize your ROI from the experiences you’re offering your customers.

  • Out-of-the-box reports that require no data analyst skills or configuration
  • Conversion and revenue reports to help you measure value
  • Staff and customer experience reports to optimize customer flow
  • Automated scheduling and delivery of reports to specific stakeholders
  • Alert notifications to keep you in the know about big events
JRNI Analytics showing Queue Outcomes, Wait Time, and Capacity dashboards

Learn more about the applications, solutions and benefits of JRNI Queuing with these expert queue management insights from our team:

Why use a virtual queue?

We’ve put together a list of some of the most asked questions about virtual queues, the benefits of virtual queues, and how virtual queues enhance the customer experience.

See the answers

It's still a pandemic - why am I in line at my bank?

Waiting in line is so 2019! Actually, even in 2019, before a global pandemic, no one was particularly wild about waiting in line. Need proof of that? Here are some fun facts you should know. (Spoiler: They’re all about how nobody likes waiting in line!)

Read more

Meet JRNI Virtual Queuing

Learn more about our Virtual Queue Management solution

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Ask how JRNI Virtual Queuing can help you deliver exceptional experiences

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