July 11, 2023
3 minute read
New AI and Natural Language Processing capability radically simplifies and automates the manner in which global brands engage with customers
BOSTON, MA — July 11th, 2023 – JRNI, the first and only global enterprise platform integrating best-in-class solutions for Event Management, Appointment Scheduling, and Queuing/Lobby Management, today announced the launch of AI-Powered Automation across its Intelligent Customer Engagement Platform. This new capability uses Artificial Intelligence (AI) to proactively identify and communicate with consumers and customers while automating event management and appointment booking workflows. JRNI also is introducing Natural Language Processing (NLP) to automate coordination and communication around customer scheduling requests. These capabilities can reduce up to three hours per day of staff administrative tasks and deliver up to 3x improvement in sales velocity, conversion rates, and revenue-per-transaction.
JRNI’s AI-Powered Automation intelligently matches virtual or in-person appointment requests with the correct staff member based on business priorities, such as availability of inventory, availability and skill of staff, location, time, language preference, or other configurable attributes. NLP allows brands to proactively and automatically respond to engagement requests submitted via chat, SMS, or e-mail, at any time of day without human intervention, yielding increased convenience and velocity.
Moreover, brands offering one-to-many events can automatically launch outbound campaigns, messages, and promotional offers to customers in the moment when customer interest is strongest; for example, when a customer responds to a promotion, interacts with online or social content, or indicates interest in and/or attends a virtual or in-person event. This capability allows brands to send relevant and personalized communications before, during, and after an event, eliminating costly delays and missed opportunities for immediate follow-up.
“These game-changing technologies represent the future of appointment scheduling, event management, and the virtual and in-store experiences,” said Philip Meer, CEO of JRNI. “Brands understand that increasing the quantity and quality of human interactions has a significant impact on their bottom line. Artificial Intelligence will simplify the way in which humans connect with one another. This automation means less time negotiating schedules, following up, and shuffling calendars, with that time shifting to revenue-generating, value-added customer engagement.”
Click here to schedule time to speak with a JRNI Customer Engagement Consultant to see the new appointment automation in action.
About JRNI
JRNI is the leading enterprise engagement platform for scheduling & accelerating successful experiences across the entire customer journey, at scale. With apps for facilitating appointments, queuing, and events, plus an industry-leading analytics tool, JRNI helps businesses offer remote and in-person experiences that build stronger customer relationships, improve customer satisfaction and loyalty, and increase revenue and efficiency. JRNI is backed by AKMAZO CAPITAL. To learn more, visit https://www.jrni.com.
About AKMAZO CAPITAL
AKMAZO CAPITAL is an investment firm focused on building market-leading SaaS and recurring revenue businesses. The firm was founded by a multi-disciplinary team of successful SaaS executives with more than 150 years of collective experience growing and scaling software companies, leading to successful outcomes and delivering outsized returns. The firm’s Active Advisor model establishes a working partnership with portfolio company management teams and gives them access to the partners’ guidance in all functional operating roles, extensive former employee and customer networks, and a proven, repeatable, and disciplined operating model refined across multiple success stories. To learn more, visit www.AkmazoCapital.com.
For more information please contact:
Sal Giliberto
JRNI | Director of Marketing
sgiliberto@jrni.com | 401.316.4447