JRNI Supported Specifications
Version History
Version | Change Description | Author |
2.4 | Removed IE11 Support for JRNI Classic & Studio. | Graeme Greenwood |
Introduction
This document describes the minimum requirements needed to run the JRNI user applications for optimal user experience. The applications will work below the stated speeds, however, loading times will be longer and can affect the perceived responsiveness of the system. The software requirements reflect what JRNI will support.
Only items listed as supported in the hardware and software requirements are covered under SLA.
JRNI provides a cloud-based service for arranging appointments and events, and users interact with this through the Studio interface (staff experience), or an Adaptable Journey (customer experience). These specifications are for using Studio and the Adaptable Journeys only.
Hardware Requirements
Studio | Adaptable Journey | |
Connection Speed (recommended) | 8Mbps | 8Mbps |
Connection Speed (minimum) | 4Mbps | 2Mbps |
Devices | Tablet upwards (no mobile/smartphone support) | As per browser support (see below) |
Resolution (recommended) | 992px (horizontal) | (responsive user interfaces) |
Memory (recommended) | 2GB (Tablet) | N/A |
Software Requirements
Product | Device | OS | Browsers and Minimum Versions |
Studio | Desktop |
| Chrome v83.0.4103 and above Firefox: 77.0 and above Safari: 13.1 and above Edge : 84.0.522 and above |
Tablet |
| Chrome v83.0.4103 and above Safari: 13.1 and above Firefox: 77.0 and above Edge : 84.0.522 and above | |
CX | Desktop |
| Chrome v83.0.4103 and above Firefox: 77.0 and above Safari 13.1 and above Edge : 84.0.522 and above |
Tablet/ Mobile |
| Chrome v83.0.4103 and above Safari 13.1 and above Firefox: 77.0 and above |
Notes on software requirements:
- Unless otherwise stated, the latest version of each browser is supported. For support of an earlier version or different browser, please contact your JRNI representative to discuss your requirements.
Updated: August 10, 2021