Enriched customer profiles
Information is easily attainable with the PredictSpring clienteling software, allowing for quick access to customer email, phone number, date of birth, preferred payment method (encrypted), loyalty status and points balance, and much more.
Associates can easily tap into CRM data to create customer segments and lists enabling rapid customer communication. Retail associates can segment customers by spending habits, product preferences, and other key traits.
1:1 & one to many communication
With features such as SMS, email, in-app messaging, and push notifications, associates can continue to build rapport with customers and ensure they are always in the know of upcoming promotions, new collections, and products.
Ensure that associates can facilitate future store visits by booking appointments on behalf of customers using JRNI. Moreover, it ensures the value of the physical store is kept front and center with expert assistance, memorable experiences, and exemplary service.