Features
Customer identification
Identify the customer through caller ID and pull all the respective data for complete view of the customer.
Appointment retrieval
All up and coming appointments are pulled seamlessly into Finesse for faster response to appointment queries.
Single system
Call center operator only has to work with one system leading to reduced training.
Single sign on
A single sign-on allows a click through into the full functionality of JRNI to maximize the efficiency of your staff.
