Enriched customer profiles

Access a rich customer profile including personal preferences and past purchases. Also understand a customer’s online activity including their wishlist and browsing history.

Live connect

They’re not just your customer when they enter the store. Enable store associates to connect with their customers via email or text to drive store traffic, deepen loyalty, and increase sales.

Black book

Use customer insights to anticipate needs. Birthday? Anniversary? Time to replenish? Send personal messages to customers via text or email, invitations to store events, create appointments, share product ideas.

Appointment booking

Ensure that associates can facilitate future store visits by booking appointments on behalf of customers using JRNI. Guarantee the value of the physical store is kept front and center with expert assistance, memorable experiences, and exemplary service.

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