About the Retail Executive Roundtable, powered by jrni:

Big ideas. Smart peers. Strong coffee.

This is your invitation to join a select group of retail leaders for a morning of meaningful conversation — no pitches, just real talk about what’s coming next in customer experience. Expect discussion around what surprises us most about retail customers in 2026, AI’s role (and pitfalls) in customer experience, and the sharing of new market insights you won’t want to miss.

Attendance is NOT guaranteed. Please submit your intent to attend to join the invite list.

Agenda:

• Welcome & Breakfast
• CX in 2026: Faster, Smarter… More Human?
• The Death of Waiting
• The Rise of “Invisible CX”
• Refreshments
• The Paradox: Automation vs Authenticity
• What Will Customers Remember?
• Closing and Casual Network