Visions Federal Credit Union Surpasses Monthly Appointment Volume Goal
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Customer Profile
Visions Federal Credit Union is a credit union founded in the Southern Tier of New York in 1966. They currently have over 50 locations throughout the Southern Tier, Central NY, Northern Pennsylvania, and Northern New Jersey.
Solution
“To use JRNI as a for instance, we had some modest goals when we first rolled out digital appointment booking, and we thought let’s try for 25 appointments a month. We’re not sure where the market demand is but we know we got a play in this space. Not even in two months’ time, we’re at 400 appointments without even marketing the solution.”
– Thomas P. Novak, VP & Chief Digital Officer at Visions Federal Credit Union