jrni is delighted about the successful collaboration with EGK Gesundheitskasse. Find out how digital appointment scheduling is redefining personal consultation at the health insurance company.

Digital proximity to customers

EGK Gesundheitskasse has always stood for personal proximity, health expertise and individual support. With agencies throughout Switzerland, it offers advice on site, over the phone or online – in the spirit of a modern and customer-oriented health insurance company.

To make it even easier and more flexible to book appointments for consultations, EGK has been using jrni’s online appointment booking solution since 2024. Via egk.ch/terminbuchung, customers can now conveniently book appointments with the desired agency around the clock – without waiting on hold or long coordination processes.

“Today, our customers expect digital services – even when making appointments. With jrni, we are creating a flexible, modern experience and relieving our employees at the same time.”
– Head of Customer Service, EGK Gesundheitskasse

How the online appointment booking works

The booking process is seamlessly integrated into the EGK website. An interactive overview of the agencies at egk.ch/agencies takes customers directly to the online booking of their preferred agency. Availability is displayed in real time – the desired appointment can be booked with just a few clicks.

✔ Personal or telephone consultation appointments
✔ Online booking around the clock
✔ Automatic confirmation and reminder emails
✔ Select the responsible agency directly via the website

Efficiency gains for the EGK teams

The new solution also brings tangible benefits internally: Less manual coordination, no double bookings and a noticeable reduction in the workload of employees. Thanks to automated processes, there is more time for the essentials – personal advice for policyholders.

“The collaboration with EGK shows how digital processes can strengthen personal service. The result: greater efficiency and a modern customer experience.”

– Marvin Felder, CEO Calenso AG

About jrni:

jrni for Business is the new solution born from the merger of UK-Based jrni and Swiss-based Calenso. The result is an enhanced solution that specializes in digital appointment management and offers efficient solutions for companies from various industries. With a clear focus on data protection and user-friendliness, leading companies from the insurance, legal, retail and consulting sectors rely on jrni for Business’s appointment solution to increase operational efficiency and customer loyalty.

The enterprise experience of jrni, merged with the improved user experience of Calenso, has uniquely positioned jrni for Business as a leading solution in the field of digital appointment management and demonstrates how innovative solutions and meaningful partnerships can revolutionize customer service and efficiency in the public sector.