At a time when digital technologies are fundamentally changing the business world, advomano, a renowned law firm, is at the forefront of the digital revolution in legal advice. With the implementation of jrni, an innovative appointment management system, advomano has not only modernized its internal processes, but also redefined the way legal advice is provided in a digital world. This story highlights how advomano overcame the challenges of inefficient, outdated appointment scheduling processes through jrni and repositioned itself as a dynamic, client-centric legal services provider.

The turning point:
advomano’s digital transformation

Focus on the challenge

Advomano faced a critical challenge with inefficient, outdated appointment scheduling processes. The legal team was losing valuable time with manual coordination dominated by phone calls and email chains.

The solution through innovation

Given the need for a modern solution, the DIRO network recommended jrni – a dynamic and customer-oriented appointment management system that was ready to initiate the digital transformation at advomano.

Measurable success with advomano thanks to jrni

The introduction of jrni at advomano has not only revolutionized internal processes, but has also led to tangible successes. This is reflected in a significant increase in organizational efficiency, client satisfaction and market presence.

• Time savings and increased efficiency: The automation of appointment scheduling by jrni led to considerable time savings for the legal team. This saved time could be used for more intensive client support and core business tasks.
  
  • ↳ Thanks to jrni, the team saved an average of 9.4 hours per month when making appointments!
• Increase in client satisfaction: jrni’s user-friendly and flexible appointment scheduling significantly increased client satisfaction. The ability to book appointments independently of office hours was particularly appreciated and strengthened trust in the law firm.
  
  • ↳ The number of daily client meetings increased by 6-7 additional meetings per day thanks to automation!
• Improvement of organizational processes: jrni enabled a more efficient organization and planning of appointments. This led to faster and more effective client support, which had a positive impact on the entire operational process.
  
  • ↳ The introduction of jrni led to a doubling of client meetings and a 50% increase in time spent processing files!

These successes underline the importance of digital transformation in the legal sector and show how advomano has set a new standard for efficiency and customer service in legal advice with jrni.

Product features of jrni: A deeper insight

Jan Kemperdiek from advomano provides insights into the key functions of jrni: “With jrni, we were able to fundamentally change our processes. The individual design of our scheduling has not only increased efficiency, but also the satisfaction of our clients.”

• Customizable widget: Enables precise control of appointment selection to suit clients’ specific needs.

• Automatic appointment scheduling: Clients can book appointments regardless of the firm’s working hours, which greatly simplifies the process.

• Relief for employeesAutomating the appointment scheduling process allows the team to concentrate on their core business.

• Intuitive operation: The software’s ease of use makes customization easy, even for users without an IT background.

Application areas of jrni: Optimization of operations

jrni is used at advomano in various areas to optimize operations and improve client communication:

• Website integrationjrni is seamlessly integrated into advomano’s website, allowing clients to book appointments easily on any page.
• E-mail signatures: An embedded booking button in the lawyers’ email signatures ensures direct and uncomplicated appointment booking.
• File managementIn the area of file management, jrni enables a more efficient organization and planning of appointments, which leads to a more personalized and effective client service.

advomano & jrni – A role model for digital innovation in legal advice

The collaboration between advomano and jrni is an example of how digital tools can improve the efficiency of internal processes and the quality of client relationships. Advomano, as one of many law firms benefiting from jrni, stands out for its improved service and accessibility. This partnership serves as a practical example for other law firms looking to remain competitive in the digital era and highlights the importance of advanced technology in the modern legal market.

About jrni:

jrni for Business is the new solution born from the merger of UK-Based jrni and Swiss-based Calenso. The result is an enhanced solution that specializes in digital appointment management and offers efficient solutions for companies from various industries. With a clear focus on data protection and user-friendliness, leading companies from the insurance, legal, retail and consulting sectors rely on jrni for Business’s appointment solution to increase operational efficiency and customer loyalty.

The enterprise experience of jrni, merged with the improved user experience of Calenso, has uniquely positioned jrni for Business as a leading solution in the field of digital appointment management and demonstrates how innovative solutions and meaningful partnerships can revolutionize customer service and efficiency in the public sector.